Let me just preface this by saying the sales manager was incredibly upset with giving me this deal because I changed it on her the last minute by demanding more. She stormed off in disbelief. The general sales manager then showed his face and said he was going to let me walk after demanding another $1000 off on cap cost because originally it was agreed over email to get $11,429 discount. He was bluffing and I called it. But it was the end of the month… they couldn’t let me walk.
2024 iX xDrive 50 (10 miles on odometer)
MSRP $95,245
Discount: $12,429 (13.05% off MSRP)
Acquisition Fee: $925
Money Factor: .00026
Residual: $47,622.50
Rebates: $9,900
Conquest Rebate: $1,000 (If you are coming from another EV Brand)
All-weather Floor mats (front+rear) thrown-in
Miles Allowance: 15K Miles per year
Due At Signing: $3,000 (including 1st month payment, taxes, fees)
Payments: $737.25+tax x 35 months of payment
I do not include taxes in monthly because if you are in certain LA County or Bay area, you will pay 10.25% but if you’re in OC, you’ll pay 7.75%. This variable should be excluded so people can see what the baseline is.
Few things worse than someone who doesn’t honor their word. You agreed to a deal via email, sounds like they gave you the deal agreed to in person, and then you go back try to change things last minute? Wow.
If I am horrible to work with, then they should’ve exercised their constitutional “right to refuse service to anyone” and escort me out the door. I would have been totally okay with that because I told them that was the counter offer I got from another dealer 60 miles away.
But I guess I’m not that horrible to work with am I if they signed?
Two things can be true at once, you can be horrible to work with and they can still want to sell you the car. Sunk cost fallacy.
At the end of your day, your word means everything. If they weren’t trying to pull one over on you by changing the deal with add-ons or otherwise, you should have stuck to your word, as they did theirs.
I agree, If we as consumers don’t want dealership to slip in hidden fees. We should give the same level of respect and honor our word. Now this dealer will be hesitant on giving things in writing to another customer because this happened. In the end consumer ends up paying more because of this
I get wanting to get a good deal and that’s what leasehackr is all about but I agree with the others. Negotiate fairly and in good faith. Be firm but kind. We see lots and lots of complaints about dealers but dealing with customers that make car buying into a professional sport has to take a toll. They are only human and deserve to make a living as well.
Thanks for doing your part… of ruining the rep of customers who negotiate remotely and offer the management a quick & easy route to volume in exchange for a higher-than-average discount.
And on a weekend like this one, I’m quite sure the same monetary outcome could have been achieved without the bait-n-switch.
You guys are sounding like I’m the bad guy here. The dealer that I bought from first tried to pull a fast one on me by offering to take my trade-in worth $5000 above residual and then applying that towards this lease. You know how they hand you those paper sheet with no breakdown of costs but just a msrp, down, miles, and monthly payment. Initially, they only offered a puny $7,500 off MSRP. When I went home to do the math, the monthly payment was so far off that I showed them my calculation and they practically admitted to it. They were eating away almost my entire trade-in.
So I told them, I’m not selling you/trading in my car anymore. I just want a deal at 12% off because that’s what you brokers were getting, 12% off MSRP. The monthly numbers finally came back correct because now they found out “i can do math!”.
I was also working with another dealer who only offered me 10% off. After he heard that I was driving to another dealership on the same time, he went all in and offered me 13% off.
I simply asked the first dealer, can you match? I’m not asking for more. I’m asking you to offer me exactly what they’re offering.
I’m with everyone else here. Just because you squeezed a few extra dollars out for yourself (congrats) doesn’t make you an honorable person. There are rules of engagement and you broke them, and their emotions were warranted.
But you think you’re in the clear because they proceeded with the deal. Obviously they needed to move the unit so good job exploiting their weakness. In capitalism that is absolutely your right.
But if the tables were turned — if you agreed to a deal in writing and felt good about it, and you drove an hour to pick up the car only for them to say sorry you need to pay an extra $1000 if you want the car, how would you feel?
You’d be on here warning everyone to never do business with that dealership because they don’t honor their word.
This is my concern. Every time someone acts this way, it makes another dealer just even more hesitant to even bother doing “those kinds of deals” as managers I know have put it.
There’s a right way and a wrong way to do what the OP did.
The right way would be:
Take the new offer to the manager and say something like ‘sorry to do this, but at the last minute, I received a better off from another dealer (present offer) and liked working with you and would like to make the buy here if you can honor it, if not, I’ll go there’
In this case it’s up to the manager to take the high road and either reject or accept the offer, but remain civil.
You write she stormed off after you “demanded” $1000 more. Kind of a dick move, but within your right especially after the trade in fiasco. Playing around with trade values in and of itself is part and parcel of what dealers do.
A smart customer would’ve negotiated the 13% off MSRP and kept the trade out of the deal until the end. That’s what the pros always suggest but we all know how hard that is. Doing trades by email before stepping foot in a dealership is fraught with bad outcome potential.
Based on your intro, it sounds like this was a rotten experience for all involved. Dealers suck. Customers suck. But in all honesty, we know dealers hold the cards and the house always wins. Still, no one wants to be screwed. But that’s our fucked up version of capitalism.
