Selling to Carvana at end of Mercedes lease

Hello. I have three months left on my glc300 and Carvana offering 5k more than my lease payout. HOWEVER, MBFS is unable to fax a dealer payout sheet to Carvana. Literally been on phone with them everyday for a week and every document they send is addressed to me and not Carvana. Any advice? Anybody with a Mercedes that sold to Carvana without a hiccup?

Thanks

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A post was merged into an existing topic: Sold one to CARVANA!