I leased an Acura MDX on July 30th and went into the Acura Financial Services website two days ago to ensure I had access to submit my second months payment. There was no record of my lease and they did not have my VIN # on record. I also never received a welcome package. They mentioned that I needed to call my dealership because they had no records of the purchase and could not provide guidance. I reached out to my dealership and spoke with my sales rep and the general manager. I just received a call from their head of finance stating they made a mistake and they asked me to come in and resign my contract. I believe, and will admit I do not know for sure, that the issue was the initial months payment (I am working to get the real answer as I send this). I had agreed to pay only the first month of my lease upfront, but when I went to the dealership to sign they added a +/-$200 additional payment to cover the taxes (washington, dc) on a specific incentive. I told them I would not sign unless the upfront payment was solely the $420. They agreed to this, I signed, paid, and left. I believe the $200 tax payment caused the issue and this deal structure somehow made the contract either invalid, or unacceptable to AFS.
I hope this is enough information for someone to provide some guidance on this. I found a few references to similar situations on the forum but most focused on the ability to renegotiate. My priority right now is to ensure I know what to look out for in the new documentation/contract. A few questions of mine for the forum:
1.) I know this has happened to a few others, how have others handled this situation?
2.) I obviously will bring my old lease documents/contract with me so I can review side to side. Is there anything in particular I should pay special attention to?
3.) I have put 950 miles on the vehicle this past month. Will this have any impact on my overall mileage? Does the contract back date to July 30th (signed a 36 month lease)?
4.) I received a 6,000 mile credit from my previous Acura lease on miles I did not use.Anything special to be aware of when ensuring these miles are still noted?
5.) Finally, the dealer made a legitimate mistake here. I know mistakes happen, but it took over two days for the dealership to figure it out, after I notified them. Meanwhile I was concerned that I was going to miss my second payment which may have impacted my credit. In addition, I now need to drive out to the dealership and interact with them during the pandemic a second time which puts my family at risk. I think some sort of compensation would be reasonable and am simply curious if anyone else has been in a similar situation and received something?