No video here lol but I will often request that for my cars.
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Postscript: they deny the whole thing , guy claims scratches would’ve also been on the hood had it come from the machine. NYC baby
Man I’m really sorry to hear someone anonymously mailed a bucket of human feces to that place next week.
Is this the only touchless/full touch/brushless whatever carwash you have been since you purchased the car? If so, pull a Karen and write some bad reviews for them.
So being that they don’t wanna do anything I recommend that you get someone or yourself to cut and then polish it, and then wax it, I recommend clay, borrowing it before doing anything that way you can smooth in the surface. Question: when you touch the paint does it feel scraped or is it smooth with lines everywhere? Let me know and I’d be happy to help out and I can recommend a great product to get rid of this
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Would you mind posting your recommended products? There’s so many products out there.
Horrible LoL
This is one of the reasons why I’d never buy a used car 
I had a lot of people over the years tell me this and friends/family come to me with the usual “iTs a lEaSe, yOuRe gOnNa rEtUrN iT aNyWaY”
My response is, I’m probably going to throw out my shirt eventually too, should I not launder and press it before I wear it each time.
FYI Products below for folks that enjoy taking care of their vehicles…
Clay Bar (anyone is fine)
Iron X (especially if you live near a rail/train)
Good polish/glaze
Top coat (carnauba/synthetic or ceramic of your choice)
Tire dressing/wheel cleaner
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The correct example would be a rental tuxedo, for example. You’d get wasted, probably spilled some stuff on it, maybe even puked on it. And then returned it lol
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HA, reminds me of my wedding reception. There was a relative, I’ll spare from naming at all lol, who nearly destroyed his rental. Puked on the jacket/pants, lost the cuff links and his tie was cut off of him (his overreactive gf of the time). Returned the shambles that he had - no additional charges - I was at a loss for words. 
Back to the paint scratches. 
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chemical guys:
-medium clay bar with clay luber
-butter wet wax for a glossy shine/touch
-hydrosuds quick detailer! ** best product they have. Use at the very last step just spray wipe & buff off
-v34-38 for polish
-p4 for cutting
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New touchless wash technique, trying this today
https://www.autoblog.com/2023/01/06/man-flips-car-in-carwash/
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“I heard everyone talking about flipping their cars,” — 77 year old man.
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Not all heros wear depends
Looks like you made it back alive!! How did the new technique work out for you?