Nissan Return Disaster

Ask the Hackrs
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1

So….

My father decided to turn in his Ariya lease early, and just pay the remainder of payments. He had the inspector come out, etc.. then returned it to the Nissan dealership about 2 months ago

Fast forward to yesterday when he got a letter in the mail, saying the car had been repoed for not making payment. Showed on credit report and all (Nissan also said they wouldn’t send anything to report their mistake and fix the repo on the credit report)

Talks to Nissan, and they said they didn’t have authorization to take the car back and that it is now at auction. He is told he needs to wire Nissan one payment, where then they will have him go to the auction and be released back the car. And then to do the lease turn in process again.

How does this even happen?!

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When he grounded the car at the dealer, did he receive a letter with a confirmation/etc? Did he not make the remainder of the payments either?

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I’m 99% sure a similar ordeal was posted a few months back, or last year. Maybe @holeydonut can chime in since he remembers everything lol

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The same thing happened to me when I returned my Ariya early. Eventually I was able to reach a manager at Nissan finance who was helpful in sorting it out, but it was pretty brutal working with anyone else. In my case the problem was I did not make the required 12 payments, I thought they would just bill for the extra payments but instead I had to submit them via the website. I did not have to unwind the return, car was also sitting at auction lot, but that was an option discussed.

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Yep pretty much the same situation. Figured they would send a bill for the remaining payments, and of course his account is already shut down so he can’t access it to make the payments

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HIs account should not be shut down. I can still access my NMAC account and I returned the Ariya over a year ago. The vehicle may no longer show up in his account, but this does not prevent one from submitting a payment via the website. If, for some reason, the website isn’t allowing a payment, I was told to submit the payment via the phone processing system.

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Yes the car isn’t showing up anymore. He will likely have to do the phone route.

is there anything he can do for his credit repo that’s going to show if Nissan isn’t willing to provide documentation of what happened?

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I legit don’t know what you’re talking about. I only remember comments about Merc V8 and useless forum banter.

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When I grounded that i4 early, I paid BMWFS the remaining owed balance over the phone and got a rep/case number.

And I took a selfie picture of me dropping off the car at the showroom while handing the keys over.

The guys at the dealership still tried to convince me to get a new BMW.

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Friendly reminder to always call the bank and see what their procedure is, don’t just dump the car off and assume the dealer or the bank will bill you. I have all my cars on auto pay, you’d think after no bill or communication showing the account closed or a balance should be your indicator to call.

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You need to get a hold of a 2nd level manager at NMAC. As soon as the 1st level answers, immediately ask for a manager. If a manager is not available, which is common, ask for a callback and do not miss the call, they will only try once. In my case, the returning dealer was also talking to a NMAC manager, so put pressure on that dealer, they should provide you with a case number.

Once you make the outstanding payment, you will get an email that says “Your Liability Payment Has Been Processed” – You will then get a document showing a $0 balance on the account. I did not get to credit reporting but think this would be a good start for a reversal.

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Thank you!