I have a Mercedes GLA 250 which I leased in 2017. It’s missing 6 moths for the end of the contract.
The car came with an AC problem (not cooling). They’ve tried to fix at least 5 times. But it seems that they just fill up the AC gas to hold more 6 months until I return and then they do that again. So they can push the problem to the next owner.
I’m trying to negotiate a return and asking them to wave the termination fee and rest of the monthly payments. Off course they aren’t accepting that, unless I change for a new car. I don’t want a Mercedes anymore due to all these headaches and terrible customer service.
So my questions are: what would you guys do? Is this a lease break or something (is there a lawyer here)? Should I just keep my head down, accept that and fulfill the contract up to the end?
This is a very upset situation!
@emontecchi Enrico, I’m lemon law attorney in California. If I’m not mistaken, you’re in Florida? Depending on your service records, you may have a claim. Although you technically can pursue a lemon law claim yourself, I strongly suggest consulting (for free) with a local lemon law attorney.
Never know. My lawyer sent a demand letter with 90 days left in my lease, signed a settlement with 30 days left. I’ve returned the lease and check isn’t here yet, but it will be. If the manufacturer wants to make good (either through benevolence or a demand letter), why not?
Yes – rarely do we start with a lawsuit. We nearly always start with a demand letter. I typically give them 30 days to review and accept our offer. There’s a few hoops to jump through after acceptance, but I’ve handle many cases with only a few months left on the term.
And to the extent possible, we force the manufacturer to have the check ready at the surrender so you don’t leave empty handed, @jeisensc