Anyone ever had to fight LFS for refund?
I think the problem is that their workers don’t know about the 1st payment being paid by Lexus and calculate everything by 36 months. My contract says 35 payments.
I returned my car at end of September 2018.
I overpaid because website kept on asking for more $, and I didn’t want to fight bad credit records.
MSD returned at end of December after 2 phone calls asking where my extra $$ was.
I overpaid by about ~$750… before the $350 used for disposition fee.
I am owed about $400, but they are denying it. I’ve messaged them twice using the secure support center on the LFS website (for “paper trail”).
I asked them to double check their math. LFS implied they do not know how to calculate. I told them to add A then B, subtract C…etc.
I get another email them saying they cannot do it. They send me the contract and delete all payment history from the website.
Now, I am out ~$400 and LFS is playing dumb. I mean $400 is $400, not $40.
Honestly, I don’t if LFS is playing dumb, or their support is based overseas and can’t understand my issue.