I need some advice here. My 2018 Sonata was totalled in an accident. The other party’s insurance determined actual value of car to be 20800 after taxes. My payoff was 15800. HMF is saying they are owed the actual value of car and I get the taxes portion.
They said the contract specifically states all monies if car is involved in a total loss needs to go to HMF. Is that correct?
Legally…why not? I don’t see how they could prevent you from buying out the vehicle at your payoff amount, regardless of whether it’s been totaled or not. This is really interesting. Would you mind posting the full contract?
20 C is the relevant section. For the record I already made the buyout payment but they are not willing to release the title till insurance pays the reminder they are owed.
I have a case open with BBB but this is what their response was.