I signed a 13-month lease in October 2024, taking advantage of an incredible deal for a one-pay Ioniq 5 through this forum in California. I flew down to the dealership, signed the paperwork/paid, and drove home. A few weeks later, the dealership sent me another set of lease agreement paperwork to sign with all of the same information, but the price was slightly higher. I called the dealership to ask why I needed to re-sign and about the slight discrepancy in pricing. The finance manager stated that Hyundai Financial kicked back the lease agreement as it was not on their updated agreement, and that they miscalculated the tax rate, which they would cover the cost. I got an e-mail from them confirming they will indeed do this and sent the paperwork back.
I didn’t think much of it until three months later, when my temporary license tags were about to expire and I hadn’t received my plates. I called the DMV, and they stated they had not received all of the required paperwork from Hyundai. I then called the dealership and left messages several times for the person in charge of registrations, who never returned my call. Eventually, my license plates arrived in January 2025, after my temporary tags had expired.
Fast forward to today, I wanted to turn in my lease early and was curious about the process, so I called Hyundai corporate. They transferred me to the lease-end department, which stated that my lease term was from 1/12/2025 - 2/12/2026, almost three months after I paid for and picked up the vehicle. I told them that this was incorrect and that I have the contract from my original lease agreement. They stated that the dealership needs to resubmit the correct paperwork, as all of their documents that were submitted show a 1/12/2025 start date.
I’ve contacted the finance person who initially contacted me regarding re-signing the lease back in November. I’ve leased several cars in the past and never had anything like this happen before. Corporate stated they are required to open an anonymous complaint regarding this, but I’m unsure what to do if the dealership doesn’t contact me back or get in touch with corporate. I was wanting to return the lease early and pay the disposition fee/over mileage, but the lease-end department stated I needed to get this sorted out first. I don’t want to be keeping this car until Feb/2026!
