He made a killing on that extra care and wheels package.
Youāre right and thatās why he seemed to be so evasive. I was told verbally, multiple times, that they were going to waive the extra care and that the wheels package was only $650. However it looks as if itās fully added into the Gross Capitalized Cost based off the breakdown and itemization page. This is adding an additional $2,000 that Iām paying for for the term of the lease which adds up to around $55/monthā¦unless my math is wrong
JD, my recommendation is to service your car elsewhere and make them feel a little pain. Dealing with dealership management will likely get you nowhere and just frustrate you more. Donāt waste your time, enjoy the car, never do business with them again, and make sure your friends and family never do business with them again. You can inflict a lot more pain on them than the extra couple thousand they got out of your deal.
You can cancel that and get a check for $2K. It wonāt lower your payment, but you get something back. I think you can buy wheel protection somewhere else (NTB?), if you need it.
This is why I only do no cash due at signing leases. I have them give me a cash check for my trade-in if applicable. In this case your monthly payment with no cash due at signing would have been around $1,000/mo.
That still does not protect you from potentially being screwed. His trade-in down payment is not really an issue here.
I also recommend cancelling the wheel protection and audi care. That will give you at least 2-3k back.
It does allow you better compare apples to apples. If I get quotes on 3 complete different vehicles itās easy to compare with no variation in cash due at signing, trade-in, etc. etc.
But you always get selling price quotes without taking trade-in into equation, no? Then you can add/not add your expected trade-in.
We are getting off topic now. I agree with @Ursus that that isnāt the main issue here.
If we want to discuss best practices, letās critique the whole idea of trading in. Someplace else.
If he can get a refund for the tire care that would be great. Audi Care influences the residual by 1% so not sure how that will work. Perhaps lease payment will automatically be re-calculated.
The good thing is that his paperwork most likely has not been sent to Audi yet. I think he needs to have his request in writing and mailed certified with emailed PDF to the dealer GM.
UPDATE: Spent 2 hours at the dealership. Asked to the general manager who took me to the finance guyās office and I made my case. The manager was very understanding and kept going back and forth with the finance guy and wasnāt understanding some of it. He acknowledged the mistake right away about charging me for Audi Care. I had to present my calculations numerous times, even after they took off the Audi Care (which they credited to me for free in the deal) and the wheel & tire package. They kept coming back at only $544 which is barely anything off $569 (my original monthly cost).
I kept saying something isnāt right and walked them through the formula I found on here.
Eventually at the end the manager gave in and had the finance guy (much to his behest) switch some numbers around and changed my monthly payment to $460. I got rid of the wheel/tire protection but still have the Audi Care. The finance guy seemed pissed but wasnāt trying to show it. He kept asking the GM, āare you sure???ā as if his numbers were wrong.
I feel a bit better. I still realize I overpaid even with these adjustments of saving $3,000 on the lease term from my original deal. I learned a valuable lesson about leasing going forward.
- Donāt apply trade in equity to a lease
- Negotiate the car price before saying you want to lease
- Focus on the cap cost, not MSRP when negotiating
5 Likes
So happy you got it fixed. I know that would have eaten at you the whole time you had the car, and itās much better to enjoy that beautiful machine while you have it 
Not as much as you did, but thatās OK if you have $1-2K equity and want to do it. Just move it form #1 to #3 on your list. Glad you were able to get it fixed somewhat.
Wow. Great result! Name of dealer? Impressed by GMās response.
Good job sticking to your guns and saving yourself $3,000.
TBH not sure you learned the right lessons, though.
Hopefully, you were calm ā¦ pretty sure lots of tension in the room. But you have done 5 cars with them, you would think they would take care of you.
Dealerships have 0 memory with some exceptions.
I am really impressed that you got this resolved, nice work. The games dealers play are tough to win at, but Iād say that you did a great job considering.
Where are you located? (just waiting for you to say south floridaā¦)