Recently joined, but definitely popped on here a bit while I was at dealership. So here is the basic breakdown, hoping I didn’t do anything incorrectly.
Wednesday afternoon I went to the Infiniti dealership near me and negotiated down to a price I was happy with on a premium color option. I put $500 down on my credit card, signed some documents, and took a copy of the deal terms home with me as they had to get the car from another dealer. Early this afternon, they left me a message informing me they weren’t able to obtain the car in question and suggested another one with same color but extra options (reardeck spoiler, welcome lighting, trunk cargo) that I had no interest in; the interior was different, but I was fine with that.
I told them I would take that car, but at the price we agreed to. The salesman called me back and worded it like this “I’ll let them know you want the car at the same price even though it has a lot of extra options.”
My question: do I have any chance to get the extra options at the price I agreed to because they weren’t able to get what I wanted? Or should I call them back and ask them to keep searching until they find me what I agreed to previously? I don’t want to show up, see the car and be stuck in an argument because I don’t want to drive home in my current car.
Sounds like you are being bumped. If they won’t honor the price on the better equipped vehicle, ask to speak to the GM of the dealer and explain the underhanded behavior of the salesperson. Make clear you are very unhappy.
They’re under zero obligation to give you anything more for the same price. if they do good for them… and you. If they don’t tell them to credit your CC and start over…
This happens all the time, many dealers don’t want to give up their cars (referring to the other dealer). They are under no obligation to give you the extra options for the same price. My advice would be to work them down. Although, they don’t have to give you the extra options for the same price, they are more motivated to sell you the car as they’ve screwed up once and they know you are a serious buyer.
Hope you get the car with the extra options for the same price.
Ask to get your 500 back to your cc and start negotiating from beginning. They might argue with you for a bit on that but you can always cancel the transaction on the cc yourself
“They can definitely give you the car with the same price if they want to.
If they dont ask for a refund back to cc and find a different dealer.”
Really? You don’t even know what year or model is being talked about or what additional increase in price is on the one they can get, yet you say they can definitely give the same price.
Did you even read OPs full post?
"same color but extra options (rear deck spoiler, welcome lighting, trunk cargo)"
Those options are few hundred dollars which should be 2-3k more then previous vehicle. (Will be a different story if agreed price was on a 50k msrp and the other vehicle with more options was like 55-60k …
But again dealer CAN honor the agreed price IF the want to.
Dealer can honor the agreed price to keep a customer happy thats called customer service sir.
Lets say $2000. Dealer needs to lower the selling price an additional $1500-2000 to be able to honor the same deal as previous negotiated deal.
Its do-able wether they might take a small loss or not.
Apologies - forgot to mention that the MSRP is 54,005 for a 2018 Q50 Hybrid AWD with premium color option. And it’s the welcoming lighting that they said it had.
Dealer ended up working the numbers (residual went up, doc fee down a bit) to keep the monthly payment the same without any more money down. Very happy so far.
