Welp… let’s not confuse the dumb ones from the aggressive ones!
I’ve had sales associates respond rudely to an aggressive (but market) deal. Others have been wonderful, even if they can’t make it happen.
There’s bad customers and bad sales teams.
Gotta try to find the good ones!
So let me understand this. You, as a sales manager, are telling people NOT to contact sales managers. Yet you are on this site, as a sales manager, trying to solicit business. I don’t get it. Do you or don’t you want people contacting you?
Your entire demeanor is very very peculiar.
Why don’t you read the rest of that quote?
I don want mouth breathers asking if they can use the money factor from July with the rebates from August.
There was a post not too long ago about a “customer” who got mad that a broker’s post had msds and 10k/yr because they wanted no msds and 12k a year.
Yeah those kind of people can kindly not contact me.
If you don’t have a brain, I don’t need the pain.
Jay, you haven’t ever done my job and want to tell me how to do it? Let me guess you are one of those HR people who don’t know anything but talk about everything.
Let me do you one better and post your original quote where in no uncertain terms you stated
Now you are clarifying that you don’t want people messaging you without doing their own due diligence first, fine. Not what you originally said but okay.
That’s a catchy one. Think I might use that sometime.
Not telling you how to do your job. Just shining a spotlight on the hypocrisy of your statements. Telling people not to contact sales managers when many of us have had great success doing that, is not helpful to the community. You may not like people contacting you, but I can promise you that the average sales manager is fine with it. Many testimonies here show that.
Hahah, you really do not know how to read people, do you? Not an HR person by any stretch - far from it, in fact. And I don’t claim to know everything but if there is one thing I can’t stand is someone who breathes righteous indignation.
You do realize that there is an ENTIRE DEPARTMENT of people that work at EVERY store that are PAID to respond to internet quotes right?
Furthermore, I’ve had a GM, not even a SM, personally call me to try to sell me a new Range Rover. Gave me his personal cell number to contact him whenever I need a car. He literally just helped me secure a deal on a Defender for my cousin. So yeah I wholeheartedly disagree with your statements about Managers not wanting to be bothered.
Yes. And in my experience, they often reply: I need to talk to the manager and get back to you. Whether it’s true or not, I don’t know. But they pass themselves as not being the decision makers. Most people don’t want to talk to someone that they perceive can’t decide or is not motivated to sell.
I personally just target anyone on the sales floor because they are easier to reach than the manager and think I can achieve the same result.
However, I do understand why someone would prefer to talk to you.
How many dealerships are in the country? How many have salesmanagers on this forum? Oh right yeah so what applies to me doesn’t automatically apply to every sales manager.
In my 14 years doing this, I have watched many sales managers react to the garbage emails that are sent in. Some of them even just junk what would be a reasonable deal.
The easiest and best way to lease a vehicle is come up with your offer. Then message a member of an internet sales team. lay out the following.
The stock number you are interested in. If you are leasing or financing. IF YOU WANT TO ROLL IN TAXES PLEASE SAY WHAT ZIP/COUNTY YOU ARE IN. And then make your offer. They will bring a completed offer on an instock unit to a salesmanager who will be MORE LIKELY to accept an offer rather than jay’s, “Hey bud I want an M3 for 299/mo” email sent directly to them.
Internet Department, BDC, whatever you want to call them generally exist at most stores to be lead generators and ask you “when can I schedule you for a test drive?”. That’s not the least bit productive for anyone serious about getting a good deal on something. I get your point about uninformed shoppers just wasting everyone’s time but the inverse is accurate as well. Virtually every second of every interaction I have had with a rank and file member of the sales staff has been a waste of time. Even if a deal I’m looking for is doable at the managerial level they are not likely to desk it because they don’t want to put the work in for a Mini. A sales manager on the other hand can make the decision and pass the Mini onto a salesperson to finalize with little to no effort on their end. 60% of the time my method has worked every time for me.
From personal experience if a desk manager has to back and forth with a customer over email gettingg insurance, rebates, zip codes, stock numbers they will not take as deep of a deal as a salesperson bringing a completed offer with everything all set up. Make it easier on the decision maker and they will take a more aggressive deal.
Or I can have everything ready to go and sent over as soon as terms are agreed upon.
Yeah my experiences with sales managers have been good for the most part. I’ve had more luck messaging them directly with an offer and closing a deal than I have with a random BDC bot who transfers me to a clueless salesman. But maybe the managers of a certain caliber of cars are more likely to respond positively than the average. That might be it.
The manager rarely does the paperwork anyways. They just agree to the terms of the deal and pass it off to a salesman to finalize everything.
I know folks on here have had similar experiences. When a GM knows you are gonna send over a reasonable, if lean, offer and can sell a car quickly with a perfect survey they are willing to build a relationship and spend time on you.
Mouth breather would not be be the insult I’d think of for Volvo shoppers. But all brands have to deal with stupid.
I understand not all operations are the same. The bad ones operate with BDC, that want to schedule a test drive, sales person can only do a phone number, and then Im a lost lead but I still get spammed with follow up garbage. They also dont doo sales managers contact info etc, so its in person to make a deal.
The good ones operate with a sales manager info available, I send em an email, they respond yes or no, if yes they approve the deal but kick it back to a salesperon to basically get your DL, insurance etc, car is ready to go.
The great ones again could have the sales manager information available or not, but the first person you contact is part of an “internet sales depo/or manager”. I send them an offer, yes or no, and they setup the deal, I walk in, and I drive out. The only bump in the road could be if they are slammed in FI, and in that case, I’m splurging on the latte machine while pestering the SM about whether they have seen the unreleased next generation of the vehicle sitting in their showroom at the dealers meeting last month.
Customers are the same. Sucks that folks ruin things for others of course.
Slow mode before this inevitably has to get locked.
From recent experience, I can attest that BDC people are just trying to get you in, rather than actually working for a deal. It was faster and easier to talk to the sales manager. I spent a grand total of 4 minutes on the phone to get to the deal I was looking at when talking with a sales manager.
I did all of my deals in past 15 years over the phone. And some emailing is always involved. I usually start with requesting a quote online. They almost never respond with a quote, instead they send bunch of canned emails and sales associates ask to come and test drive a car. I never take the bait. Eventually some dealers get more aggressive, have managers or motivated sales reps call me. I tell them what I want. I almost always get another call few days down the road, with a great offer to take the same or next day, that’s when i go and sign papers. It wont work with all dealers, makes and models. and if it doesnt i never get that car, nor visit that dealership. been doing this all the time.
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