Looking for insights and advice! JLRNA has offered to buy back my 2025 Range Rover due to ongoing charging issues. The general consensus seems to be that I should handle the process directly rather than involving a lemon law attorney, since they’ve already agreed. I’d love to hear from anyone who has gone through a manufacturer buyback (not just with JLR)—any tips or advice on what to expect? Thanks in advance for sharing your experience!
In general, the Buyback claim will be handled by a third party (Usually Morley or Sedgwick, depending on the brand). You’ll be asked for your dealership paperwork, photos of the car and odometer, etc. These third parties essentially handle the claim based on the lemon laws in your state so that’s how you should expect to be reimbursed when it comes to usage, etc. You’ll most likely go to a dealer to surrender the car and sign paperwork/get a check if money is owed.
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What are the terms that JLR agreed to of their own free will? Was it facilitated by the dealer?
If they’re taking the car back and you’re getting every penny back, that’s about as good as it gets (sans personal injury)
I forgot to clarify that by “general consensus,” I was referring to feedback from Facebook groups and LR forums where I asked for advice. Most people suggested that since JLR proactively offered the buyback (rather than me having to push hard for it), I should handle the process directly with them. The dealer wasn’t involved in this decision.
Since my case qualifies under California Lemon Law (car has been in the shop for 30 plus days and parts back ordered and won’t be available until May), JLR is aware and will likely by law (99% sure) refund my down payment, all monthly payments up until I sign the car over to them, and registration fees. I’m unsure about the insurance reimbursement, but I plan to ask when the time comes.
So JLR has offered to buy back your car, but you do not have a written buyback offer from JLR. That is a distinction with a difference.
Once you have that, you can review it and determine if it’s sufficient or you want to involve a lemon lawyer. It will save JLR paying out additional legal fees to your attorney, so it’s in their best interest to make you the same offer that they would if you had a lemon Lawyer. IANAL — though I am a connoisseur of four-wheeled citrus —- but don’t expect to get back the cost of insurance, gas/charging, aftermarket accessories, car washes, decals…
If you wrote a check for this car, I would expect to get every penny of that back. If you leased this car, I would expect to get every single lease payment returned. If you paid any third-party charges to tow the car or for your own transportation while the car was out of service (or while your JLR loaner also broke down? It happens), I’d ask for that. If they tow your car in and put you in a loaner and all you’ve done is continue to make lease payments or you bought the car upfront, I wouldn’t expect anything more than your outlay for the cost of this vehicle
You are 100% correct! I did consult a lawyer who was kind enough to advise me to only reach out again if JLR starts giving me the runaround or fails to offer what I’m entitled to under the Lemon Law. As expected, the dealer didn’t have a loaner available—typical for JLR dealerships, where you have to book one well in advance—but they did offer me a rental through Hertz. I’ve already submitted all the necessary documents to JLR, and my case manager is expected to provide the next steps within the next few days. We’ll see how it goes. In the meantime, I just wanted to hear from anyone who has gone through this process recently so I have a better idea of what to expect. Appreciate all your input!
You are not obligated to accept anything from JLR/The third party and you can always retain counsel if you are not satisfied with what they offer you. The vehicle repurchase companies pretty much use the exact same model that your state lemon laws use (CA is favorable to consumers in that regard) so I don’t see any harm in going down that road. Probably quite a few LH members from CA who did repurchases on Chevy Bolts here, maybe they can weigh in. My experience with the process was good in NJ, for whatever that means to you.
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Thank you for your input! Hopefully it’s smooth sailing from here on. The lawyer did mention to me that a new law went in effect this Jan that it requires the car manufacturer to speed up the claim process and finish it up within 60 days 
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As long as you pay attention to your phone calls and emails and respond promptly to requests for documentation, you should be fine.
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Thank you! I am documenting everything 
Assume JLR wants to avoid having vehicle title branded as lemon?
Why not use an attorney ? It’s free, and generally efficient if you get a good one. Literally ticks all the boxes.
- former JLR
owner
Going through the manufacturer would result in a branded manufacturer buyback title as well. A dealer unwind would be a different case.
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