FTC Fines Napleton Auto Group $10 Million for Sneaking Illegal Fees onto Bills and Discrimination

“According to the complaint, the dealerships would often wait until the end of the hours-long negotiation process to sneak junk fees for add-on products and services into consumers’ purchase contracts, which often run as long as 60 pages. These junk fees were often added despite consumers specifically declining the add-ons or having confirmed prices that did not include the add-ons. In other cases, the consumers were falsely told the add-ons were free or were a requirement to purchase or finance their vehicle.”

Make sure to read your contract.


@NYNJAudi key replacement.

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My first Tesla Model 3 flip went to Napleton Acura in FL

Buy for premium - Sell for premium.

“Optional Fee” = “Free” Key Replacement & Paint Protection!

No wonder people hate dealers.

I’m honestly shocked and very happy that they’re using $9.95MM of it to give back to customers who were ripped off.

Normally when the government sues a company on behalf of the people for deceptive practices it goes something like:

Gov: “Hey! That’s not fair how you screwed over all of those people! We’re fining you 10mil!”
Business: pays fine
Consumer: “That’s great! How do I get my money back now”
Gov: “Oh no, the 10 mil isn’t for you, but hey, we really did show them!”


I’m sure their defense went something like, “Lost your key? No problem!”

Thinking Of You Love GIF by Njorg



Will this qualify?

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If it’s upfront, it’s not really snuck in at the end of negotiations


Aah i see…

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got two napelton dealerships here. they’re a bunch of slimy cocksuckers. i helped someone bail on a deal a few years ago where they were trying to sneak in thousands of dollars in bullshit.

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Their blessings caught up to them.

If I can name dealers off the top of my head that have brought me the most grief in my experiences, it’d be Hornburg #1 (no longer solvent, bought out), Napleton auto group, and Koons auto group out of DC.

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Is that a normal length for a car purchase???

I have never counted but between every single document printed/signed, it wouldn’t surprise me if it was that long.

In California, all the financial amounts are listed on the front page of a two page document.

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