You will find that chargers marked “available” can also be non-operational. Most commonly these are the ones that are responding to a charge-start, but won’t connect to the car. Once someone calls in the complaint to EA, they will then mark them as “unavailable”.
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Disclaimers (warranty annd liability) and arbitration clauses do not always shield the company from class actions or other non-alternative dispute resolution remedies.
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Nashville stations were empty a few months ago, and now it is at least two deep each pump. Watched several EV’s drive by in just five minutes I assume giving up. Also tried the station a hour away. 2/4 were unavailable. One of the working pumps blocked by an abandoned fully charged MB, and there were several panicked people waiting for the only available pump. 3/4 showed as available on the app. Approximately half of the cars waiting were MB, BMW, Volvo and Audi. Our electricity is 13 cents a kw at home, so 6$ For 20-80 percent SOC. I assume their time is very valuable, so it isn’t worth it to me. Have yet to be able to successfully charge at an EV station with the ioniq 6 (network error or too long of a wait). It was okay with the mach e a few months ago, but road tripping is now impossible without private locations to charge. Glad I could charge at my parents house or we would have been also waiting on a tow truck.
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But Available status doesn’t mean it’s actually functional.
In the example I mentioned above, 6/6 showed as available, but none of them worked.
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Free charging sounds great and worth it with all these stories!
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From my experience, if it shows unavailable in red letters on the screen then it may or may not even be counted in total. I. E., last night 2 out 6 were properly reporting as unavailable and showing unavailable on the screens while the other 4 looked ok but only one actually worked at 10% of capacity. The app reported 4/6 available.
The sucky part is that EA was supposedly aware of other chargers not working (it was reported the night before per another user) but never bothered to take them offline or change the status in the app. The problem is that by reporting so many open chargers they drive traffic to this location. I tried to relay this to a couple of EA reps who simply couldn’t grasp that their chargers could possibly report incorrectly.
Not from my experience! That’s EXACTLY what I asked a few times and they failed to even comprehend it as a concept.
I just got my q8 Etron and it comes with 2 years of free charging with EA, now when I go to the stations the Audi App doesnt recognize im at a charging station and doesnt prompt me to add the Code or Charger ID, so I had to do a pre-pay of $50 and used $12 to charge me full from 22% to 100 %
Edit: turns out it was just a grant - PlugShare added it already but I’m probably not gonna see the charger till I graduate college - lol
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Exactly! Plus we all signed contracts with MBZ, BMW, Audi, etc without seeing EA contract or T&C. Free charging is listed on Monroney which carries a lot of legal.weight.
Lastly, there’s something called warranty of merchantabiliity. An apartment dweller or someone without a regular access to a charging station may argue that their EV is not fully merchantable since they relied on free EA charging as advertised by the EV manufacturer. @trism
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Your Audi dealer didn’t set it up for you in the EA app? Not sure how the others work but for Hyundai, the dealer had me set it up through EA and I have had no problems with it.
Post back when you have an attorney who’s agreed to take your case on contingency, and then again when you prevail.
Or just front the money and post the total amount you spend on legal bills and the amount you recover.
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That’s the problem right there, I don’t see it as very profitable suit for a class action attorney. More of government issue since EA was born out of DieselGate. But then the feds probably wouldn’t want to drive EA into bankruptcy either.
The latest in a series.
“Part 1: Is your name on the list”
“Part 2: Get in line”
“Part 3: Same parking lot, Same time…”
TLDR;
Charging at EA— Aggressive male mob scene vibes.
Charging at Telsa— Your dog, baby and car all match vibes.
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Dystopian future
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Except in Colorado
These power struggles are getting out of hand.
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Your dealer didn’t set it up properly. Q8 ET here also haven’t spent a dime or put in a CC.