Here’s an interesting one!
On February 9, 2019, I took my Honda Accord to CarMax for an appraisal, with the intent to sell and use the equity towards a new vehicle. During the appraisal process I was notified that my vehicle had been previously repaired due to significant frame damage on the front passenger side. After further review, I was advised that my vehicle was involved in a car accident on 2/5/2015 in Lawrence Massachusetts. This accident was confirmed by “Experian, AutoCheck”. Additionally, the accident report specified that the front passenger side was damaged.
It is important to know I leased the vehicle brand new on 6/16/2015 at Commonwealth Honda in Lawrence Massachusetts, and since then the vehicle has never been involved in an accident with frame damage. While purchasing the vehicle on 6/16/2015, it was never disclosed by Commonwealth Honda that the vehicle was involved in an accident as it was purchased under the terms of “brand new”.
In June 2018 my lease was up and I decided to buyout the vehicle. (I really enjoyed it as my daily driver). I paid almost $15,000 cash for the buyout and received the title a few weeks later.
Due to the prior frame damage, I was told by CarMax that the value of the vehicle will be drastically lower than if the vehicle was free of any frame damage. Shortly after, I was provided an appraisal offer that was significantly lower than then the true value of my vehicle. Subsequently, I did not sell my vehicle due to these circumstances and the significant amount of value that was lost. According to Massachusetts General Laws Chapter 93A, I have 4 years from the date of this unfair and deceptive act to file a claim. Would it be worth my time to pursue any recourse at this time and what kind of outcome should I expect? I have never been involved in something like this so any guidance would be helpful.
Note: Today I sent a complaint to the attorney general’s office and have already scheduled a meeting with a consumer protection lawyer.