Been negotiating a lease for a Kia ev6. Had a deal finalized Tuesday evening (4 days ago) at a dealership about 2 hours away. Scheduled an appointment to sign paperwork today (Saturday). Received a call from the dealership just before we were leaving that they gave the car out as a loaner and are not sure when it will be back and asked for a thousand dollar deposit to hold the car - we were paying 1st month at signing for drive off. I refused to give them a deposit.
Edit: Forgot to mention this was on a 2024… this was basically the last one within 150 miles in a trim/color that works for us.
Tell them it’s unacceptable that they sent it out as a loan car and ask for compensation. Ask to speak to the GM of the current dealership and post a scathing review online.
If we don’t end up leasing this vehicle from them, there’s not another similar option available anywhere. I need to call the general manager yet, they had a low level internet sales guy call me - which adds to my frustration. I’m pretty pissed and really want to walk away from the deal - but I want the car.
What kind of compensation would be appropriate? They couldn’t tell me when it would be back and how many miles would be on it.
Was the deal you negotiated on a brand new unit or an already in use loaner ? If it was a new car then they are just making an excuse as they probably sold off to someone paying more.
If they were two hours away, you should have asked if its possible for them to bring car and paperwork to you for signing as soon as u finalized the deal on tuesday or asked for DocuSign or deposit.
I personally think the dealer has pulled a fast one and not much can be done. You can try speaking to GM but they may just try to put u in a different car if u drive up.
They just called and the car is back now with a total of 240 miles on it. We could not e sign because we are trading in a different vehicle. Deal was finalized Tuesday, and they never asked for a deposit at any point.
Well the good news is that an EV doesn’t have a break in period so whatever they did should be fine. But it’s very odd to give a new car away as a loaner, and not only that but a car that has a pending deal on it.
If it’s a good enough deal there’s probably not much fat that can be trimmed off. Maybe ask for a payment or two to be covered or for free tire and wheel package to be thrown in.
Thats not the point. The point is why would they give a brand new car out as a loaner for 240 miles when they already had a deal agreed to with you 4 days ago. Not sure about you, but I would be damn pissed off if a dealer did that to me.
I have a feeling they know that you really want that color combo and nothing else available which is why the car probably already had miles on it but didnt disclose to you till now.
Then telling you 3 hrs ago that they loaned out and now its back after 2 hrs…
Counterpoint. It’s entirely possible that nothing nefarious was going on but rather a classic car dealer case of one hand not talking to the other.
You agreed to a deal, but it might not have been entered immediately, and in the mean time the service department checked the car out as a loaner or whatever. Sales didn’t pick up on it until they went to finalize everything on delivery day.
If the deal is good and you really want the spec then for a Kia lease that you’re just going to give back in 2 years or so I wouldn’t let this de-rail everything, IMO.
OP really doesn’t have a lot of leverage. If they post details we can advise if it’s worth walking or not. If it’s a good deal and you’re a picky lessee then probably not worth cutting off you nose to spite your face.
Someone either unintentionally created a problem or knew they were solving a bigger problem by making a smaller one.
Had you completed the credit app yet? How good is this deal?
Zero. Maybe they deliver the new car and drive their trade back?
If OP is set on this config and the deal is good it doesn’t matter what the start/end values on lease and odometer statement read. They probably just put a dealer tag on it?
This was basically the story from their general manager. They had another ev come into get a body panel replaced and the service department gave it out as a loaner. Lack of internal communication. Although, I’m not sure I fully believe them, felt like I was getting jerked around a bit.
We did end up getting the vehicle, they gave me an additional percentage point discount from what I had negotiated, so a bit over $500 bucks for my frustration and they gave us a little more on our trade than initial quote. It ended up being a deal that we are happy with.
