The summary of my issue is below. The deeper detail is that I have zero trust in this dealership and likely the ideal resolution is just unwinding everything.
I executed a lease for a Jeep Grand Cherokee on 6/17. In the financing office I was presented with all the papers including the actual lease agreement. I traded in an older Jeep, surrendered the title, signed title assignment. Signed the actual Lease Agreement. Among the many documents was a Retail Lease Order.
This document would seem to normally precede the Lease agreement, it has specific language stating so. Anyway, I was presented with the RLO at the same as signing the Lease Agreement.
The RLO had numbers that were wildly incorrect and two terms that I pointed out to the finance person under no circumstance would I agree. He took a bunch of time trying to ‘fix’ it, and basically said (the numbers) were a software printer issue. I continued to address the language (pasted below) which gives them the right in the RLO to terminate the LA if they cannot sell my lease for up to 45 days. Was assured by them that I was already ‘placed’ and that this provision was because they will ‘sell’ cars to less than creditworthy customers ‘on spec’ who they think may not be able to get approved (?!). Again, was flat out told I was done, I have a credit score over 800, the trade-in was $19k equity against a $60k+ MSRP lease, and the first payment and all fees were made. Finance guy said he would follow up.
Car sat at the dealer for four days (after I signed the LA they informed me the new car was subject to a recall and I could not ‘legally’ drive it off the lot). They fixed the recall and delivered the car to my residence, no discussion of the RLO. Last week, ten days after signing the LA and six days after they delivered me the vehicle, I get a panicked call from the finance department that I ‘must’ execute an RLO. They Fedex me one, I’m on holiday. Numbers are fixed, same onerous language. Told the finance guy the same thing I told him ten days earlier, not signing on to that language, let’s delete those two terms and I’ll execute. Get a call next from his finance manager. Told him the same thing, he says the only thing they can do is ‘unwind’ the transaction and have me return the car. I said fine, put my car to the side, I’ll come in and drop yours off and pick mine up. He was slightly taken aback and we agreed to meet tomorrow.
Additional info, as part of my deal they still owe me a dealer install of a trailer hitch and harness, and when my car was being delivered to my house the dealer person noted the rear door would not open from the outside and would need to be repaired (again, new vehicle, 10 total miles).
At this point my gut says I don’t want to be anywhere near this dealership or have them anywhere near my car and just unwinding the transaction is best (how does that work with the title I assigned them when I take my car back?).
Alternatively, I get them to agree to delete the two onerous sections (as you can see from the below one clearly implies agreeing to it is optional) and keep the vehicle and pray for the best as they continue work on this new vehicle?
Thoughts, comments? Seeing them tomorrow. TYIA.
Relevant document section here, wouldn’t upload:
https://imgur.com/a/PweDaRq