I paid a former broker on this site something like $800 and was happy with my net savings / quality of the service from both the broker + dealership. I actually just moved to the DMV area and was looking at this broker for getting my parents a car, but seeing these reviews and the allegations around extremely unethical behavior on kickbacks is downright disgusting. I’m glad this has all surfaced so I can avoid this broker and dealership like the plague.
I hope that if anyone has actual evidence on the relationship between the dealer and broker here they escalate it appropriately, it degrades the brand itself to some extent for me knowing there is tacit approval of this kind of sales behavior.
I will also add that I did relatively little diligence when picking my initial broker, thinking that folks on the site self select based on the fees and implies a level of professionalism / quality, but clearly is a red flag to do more diligence the next go around. I hope the site admins consider and investigate how corrupt the alleged sales relationship with the dealer is in addition to the sloppy and unprofessional behavior on the part of the broker who seems to be in business partially because of a personal connection vs building real relationships with dealers like other brokers here work hard for (which has seemingly caused real issues on the buying experience).