Lease ends on June 30. Currently well over my mileage by about 15k, so I’m looking at about $5k to turn the car in at lease end. Got some appraisals from Carvana, Carmax, and the local Echo Park dealer, the latter of which offered me the same amount as the payoff I got from Chrysler Capital. In order to proceed with Echo Park buyout, they need a 3rd party dealer payoff document from Chrysler Capital stating that (1) the total amount to buyout the lease and (2) the title will be released upon paying the payoff amount.
I (as well as the Echo park dealer) have now called Chrysler Capital’s customer service line at least 20 times over the past few days to specifically request a 3rd party dealer buyout quote/payoff amount, and every time they have sent me a “customer payoff” letter, which the dealer won’t accept because at the top of the letter it says that “title will be released to the lessee only”.
The customer payoff letter also says in the first bullet point that in the event the car will be used as a trade-in at a dealer, a separate dealer quote will be provided. So I’ve tried requesting a separate dealer quote multiple times now and according to Chrysler Capital they “no longer provide separate dealer quotes”. I’m at my wits end trying to get a 3rd party dealer payoff. I know Chrysler Capital doesn’t allow 3rd party dealer buyouts within 60 days of lease end, but I’m outside of that.
Is there some trick to getting a 3rd party dealer payoff from these jackasses?