I was thinking about this, it seems to obvious though, too easy.
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If itâs down through the weekend, and that seems likely according to a screenshot from an OEM I saw on Twitter, this will be ugly.
The revenue loss from the inability to upsell in service has to be enormous
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Does each dealer select the software they want to use, or are certain brands more impacted by this outage than others?
I think GM requires CDK? Donât quote me on that.
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For the most part. Some OEMs have preferred/certified vendors for different dealership functions (e.g. marketing, inventory, CRM, desking, service), in some cases OEMs license tools for their dealers to use, but they can usually choose something else if it meets their requirements.
The likely exceptions are the captive lender (credit â callback â contract), the OEMâs ordering/inbound tracking, and sometimes parts.
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Interestingly- GM has been pushing dealers to migrate to Tekion through the DRP theyâve created for the EV platform.
Founder is from the Elon tree- might see some massive movement their way after this.
Canât cut checks right now 
Completely integrated. Tough scene
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Does Carmax use CDK? Sold a car to them a few days ago and they messed up a bunch of paperwork, this would be last thing I need to hold up the payoff.
EDIT: looks like they donât, payoff already reflecting in one day.
Are they saying how long itâs going to be down for?
Running in the dark- could be 2 days, could be 2 weeks, could beâŚ
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It will depend on how quickly they decide to pay the ransom or how quickly they unlock their systems on their own. I recall a hospital system being locked out for a couple of weeks.
Dealing with a MileOne dealership that is pretty much completely down again today.
Gotta think if they donât resolve it themselves soon theyâre going to have to cough up the ransom with the end of month and quarter approaching.
It wouldnât surprise me if they didnât pay it quickly. From my experience in another industry, these types of systems are not easy/simple to replace so customers tend to stick around.
The nihilist in me wonders if corporates will have to drop or modify targets considering the 
shows for you guys at this point, running blind on software which in some cases they pushed on youâŚ
Best of luck rn to industry guys and gals and non binary pals
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I honestly think this is worse than CDK is letting on.
A company of that size should have instantly available failover.
If they were unable to use that, I have a feeling this is going to turn into a major catastrophe unless they have some off-off site backups that are just taking a long time to restore.
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A post was merged into an existing topic: Off-Topic Landfill 6
Almost always the case in these type of events. Companies share publicly only what they want to be known for damage control.
Maybe Brian Krebs will have more info from the dark web once this is all over.
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True⌠also likely any DR processes/failovers have not been fully tested.
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