Hello,
post sale survery–is there a timeline for when the survey has to be completed by after you receive the e-mail? I am trying to delay it as much as possible until my current situation with the dealership is resolved. Thank you!
Trouble in paradise with the 
M850?
haha! when I was driving home, I noticed a faint scratch across the driver side windhshield that couldn’t be seen during the day. SM said to go to local bmw shop and buff it out and they will take care of expenses, unfortunately, bmw shop here doesn’t buff and glass company they are contracted with also doesn’t buff, just replace. There are spots along that scratch that fingernail slightly dips into.
-thus, haven’t driven it outside of getting it home and driving it to the shop to get it checked out.
-SM is off tomorrow and will respond to local bmw shop on wednesday so just seeing how things make out.
Ah shame! Hope they get that sorted for you soon so you can get back to enjoying that awesome engine!
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I don’t know if surveys mean much even though people say they do. With my BMW last year, I had to threaten to escalate to BMW NA to get the dealer to comply. Hopefully you don’t have to go there but just sharing a data point.
It means a lot, I’ve never heard of a dealer not caring about the survey. In many cases their pay is directly tied to it in a very unfair way.
@jsingh5292 tough situation. Kind of sucks on both ends, you get a massive massive discount and they’ve sold a car at a major loss that now may need a piece of glass.
It’s arguable that if this isn’t something BMW would bill you for on lease return, then it is what it is. That’s sort of the standard when leasing loaners, not billable = doesn’t need to be repaired.
I agree… my CA texted me and gave me step-by-step instructions, with screenshots. Almost a job-aid 
Because the questions had nothing to do with the sales process or even F&I. I think the first question was along the lines of “how likely are you to recommend BMW…” scale of 1-10. If it’s not a 10, then it’s a big hit.
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@JSmith I think they do matter. Only reason I say that is because as I was leaving, the SM brought the sales person and directly told me that these surveys impact sales people.
@IAC_Scott thats my biggest concern–upon lease return, I don’t want to get charged like 2k for a windshield. In addition, Im worried of the scratch turning into something bigger, because then, I will definitely be responsible for it. The SM mentioned to me that it won’t be billed upon return, but I expected that statement from him and again, whose to say it doesn’t worsen over 39months and it comes back to bite me.
I plan on giving them 10/10 honestly. Just trying to navigate the situation the best I can. Not sure if its something they would consider waiving, especially if I am able to get another vehicle from them upon lease return.
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That’s interesting as my sales guy couldn’t have cared less. No mention of a survey, no follow up about it and we had pretty good sale, just a couple of issues which were called out but later ignored. I got the survey by email and left a fair review noting the issues not being resolved.
How long after delivery did you get your survey? It’s been almost a month and we haven’t gotten one, though were very direct with our negative feedback onsite. Perhaps coincidence…
4 days!
10 char
It’s not coming. Will get lost in a typo
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Had this happen on my kid’s Honda years ago. Sales guy was freaking out, emailed and called like every other day for a month.
Survey never arrived…