I’ve now leased 2 cars from the team at Autocompanion and both experiences have been wonderful. Not to mention they’ve connected me with a shipping company that have used many many times.
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I have mixed feelings about my experience with AutoCompanion as a first-time lessee.
About eight months ago, my initial communication was with (Ashleigh?) regarding BMW leases. She was extremely responsive, often getting back to me within an hour. However, I later found out that she’s no longer with the company.
Fast forward to more recently, I leased a 2024 Ioniq 5, and the communication process was frustrating. I had to email and text multiple times to get a response, and what could have been a quick transaction took over two weeks just to hear from someone to begin making a deal, then another 2 weeks just to pay the broker fee. When I finally got to the dealer, the amount I was quoted by the broker was off by a few hundred dollars, partly due to a dealer paperwork fee of $800, which I wasn’t expecting. On a positive note, the shipper referral was excellent – quick, efficient, and reasonably priced.
A few months later, we’re now ready to lease a second Ioniq 5, and I submitted my form about two weeks ago. Unfortunately, I haven’t received any response since then, which has been really disappointing. At this point, I’m considering other brokers.
I’m not sure if AutoCompanion has brokers dedicated to specific brands or if there are other factors at play, but overall, the lack of communication has been discouraging. I have often wondered if maybe my expectations are too high, but then I remember I am buying/leasing a vehicle that costs several thousand dollars. As a customer, it leaves me feeling like there isn’t much priority given to my requests.
Thank you for your feedback and thank you for considering us. Based on our previous experience, we believe we may not be the best fit to meet your needs. We appreciate the opportunity and wish you success in your search for a car.
Nevermind my question. Wanted to know if Affinity stacked, but I found the answer elsewhere.
This review is long overdue, but better late than never. We used AutoCompanion/Armando to lease an Ioniq 5 at the beginning of the year and were extremely happy with his services and how it turned out. This was our first time using a broker, or even leasing a car from a dealer that wasn’t local. Armando was extremely patient and answered what must have been a couple dozen questions. Our first inquiry was a few days before Christmas and the final paperwork was signed a few days after the new year. We are very appreciative that he was willing to work so hard during the holidays to help get the deal done and get the December incentives locked in. I would 100% recommend AutoCompanion to anyone looking to lease a car.
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