Anyone else have a hard time trying to contact Audi FS to get a payoff quote? My lease is up in 2 months and I’m trying to see if the offer I got from Carvana and Carmax on my Q5 are any good. Number is much higher than I expected. Because its less than 6 months on my lease I cannot see my payoff online but calling them has been a disaster.
I get the message about high call volumes and their system hangs up on me.
Does anyone know how to properly calculate payoff based on information available on the statement alone?
Also, any advice as to if early payoff affects MSDs at all?
Not a direct answer to your question, but something to ponder if all this effort will be worth anything: All the brands under the VW umbrella are apparently charging significantly more than your payoff to third-party dealers.
Plus Carvana, etc. do not acquire leases with less than 60 days remaining AFAIK.
Yes I’ve been through this. AFS will not tell you the dealer payoff quote. Instead carvana/vroom have to contact AFS on your behalf and get the quote. In my experience with Vroom they did not tell me what the quote was; instead I had to contact vroom and ask them (in my case I was negative so I passed). When I ran another Vroom quote later and again didn’t get the dealer payoff from Vroom I tried AFS and they said “oh yeah Vroom requested it 2 days ago and it was $xx.” My dealer payoff ended up being simply RV + remaining payments. So the only difference between my payoff and dealer is the taxes I would have had to pay. YMMV though
