I had a Mazda lease thru Chase, which had some minor scratches and dents too and had no problems. But it was an early lease return and I didn’t personally go through the inspection process (the vehicle was dropped off by another dealer on my behalf), so take that with a grain of salt.
But because I returned the car early, it was sold at auction and I was responsible for any difference in price between the auction sale price and the purchase price on the lease. It sold for over $ 700 more than the purchase price, and Chase cut me a check. So that was a pretty good Chase experience.
I’ve returned two leased vehicles to Chase (Mazda 3 and Subaru WRX). The WRX has a small door ding, 4-5 spots on the hood where bird crap ate through the clear coat, and some scratches (one deep one) on the rear tailgate.
Never got charged.
I am military and utilized the SCRA to turn both leases in early. Not sure but I doubt that had any effect. Both came with $1k lease damage waivers.
I had a 2016 WRX leased through Chase. I was concerned about possible charges if I turned it in so I got a dealership to buy it out two months before lease end.
The residual was $500 less than the lowest end of the KBB trade in value. I didn’t get any money out of it, but it had been in an accident so I was happy to just wash my hands of it.