If you are in doubt whether a new Remote Software Upgrade is available for your vehicle or not, you can also use your BMW Operating System menu to proactively search for any new available upgrades. To access the upgrade menu, follow these steps:
3) General Preferences
4) Remote Software Upgrade
5) Search for upgrades
6) Follow the on-screen instructions
Dealers don’t want to spend time on software updates because they have no opportunity to make any money off of it. If you aren’t able to do it through the My BMW app or a USB drive, go in and say the screen(s) turned off while you were driving. That seems to be the magic phrase that gets them to do it.
Just to be sure, what version are you on? The latest version available OTA should be 11/2020.50