https://www.ally.com/auto/dealer-locator/
Alfa isn’t even on the drop down menu for ally. My lease is due back end of the month as well. Guess I’ll start calling dealers soon. I’m sure I can just say I want another one of these shitboxes and they will take it back…worst case scenario
Ally doesn’t want their used Alfa Romeos back? Shocking 
I certainly don’t want mine anymore lol
I don’t know who sets residuals at Ally but they should probably consider a new career
I’m guessing the ‘considering of a new career’ was foisted upon them at some point.
Dealing with the same thing right now. Local dealership won’t take the car back. Ally says they are scheduling home pickup but I have not heard anything since (two weeks). Just for kicks I asked them for reimbursement for parking and insurance and waiting to hear what they respond.
Ally allowed me to keep my stelvio for 2 extra weeks for free. I’m not holding my breath that I won’t get billed but the lady I spoke to on the phone said free.
I asked for reimbursement for storage and insurance they said no way. I asked them if they would except the offer from Carvana or Vroom and they said the buyout is not negotiable. I told him I was having a problem returning the car two weeks before my lease was up and they ended up picking up the car 12 days after my lease expired I called many many times checking in and they kept telling me I will not be charged. After they picked the car up I got a bill for $700 for lease
It took two weeks and about eight phone calls to get that charge waived. Just document every time you call And who you speak to Try to get their extension or direct line so you have records
Just document every time you call And who you speak to try to get their extension a direct line so you have records
I think the only reason they waived the charge is because I kept calling the person who I was dealing with when trying to return the car and she remembered me and knew I was having problems giving it back
Just asking but isn’t Alfa Romeo an FCA brand? Why was Ally (GM) leasing it?
There are captive (wholly-owned subsidiary of an automaker) or non-captive lenders. Depending on the financial arrangements at the time or the individuals credit history, there may be other options available to the lessee.
Ally and US Bank are two of the larger non-captive players in the automotive industry (though one can argue that Ally used to be a captive).
Another example is that you see US Bank being mentioned a lot for Toyota leases… any financial institution can finance a lease, even credit unions if they offer the product.
Ally and GM have separated. Ally is its own bank now
Ally finally (over 3 weeks) sent over a trucker who took my car away.
What has your experience been in getting the lease closed out? Do I get some paperwork in the mail acknowledging that the car has been returned and my account closed?
I’m in the same boat as you. They’re picking up my car next week almost a month after it was due back. They said I won’t get charged but I can’t see that happening. If you get any paperwork update it here so others can see if ally tried to charge us
Will do. I am expecting them to charge me for the late return and for me to have to call in to get it reversed.
I was charged, it took there weeks and 5-10 phone calls to get the charges removed
My inspection was done after 20 days I returned the car.The report was uploaded to inspections.ally.com
How much did they hit you for?
10/15 update for those in the same situation.
Car was finally picked up on 9/25 and the process was seamless. I was never notified about the inspection but using the link posted above I found my inspection was completed on 10/2 and they were very thorough - highlighted one scratch on the rear bumper but it was marked non-chargeable due to the size.
Despite checking multiple times and confirming there were no charges, on 10/15 I received a bill from Ally for $911.77 for daily extension ($60.78/day). Working on fighting this now…
Thanks for updating, always frustrating on a search when you find someone with your issue who never updates with the outcome.
Yikes!!! Ally is off the list.
That’s just because of COVID, after 3 years Ally will be back to normal.