I probably see this once a week where someone who leased 15k miles per year for 3 years ran out of their free BMW maintenance and it blaming us for not telling them past 36k miles it it not covered and they will have to pay out of pocket. We just show them the form they signed that says we reviewed extended maintenance with them and they declined it.
2 Likes
I think this horse has been beaten dead enough. OP, PM to reopen if you need additional discussion.