Looking for some information or to see if anyone had a similar experience.
Got into a contract on July 1st to sell my vehicle to Vroom. A week later they picked up the truck and notified me that I will receive payment within the next few days, I returned the plates and removed the insurance. a few days later I was notified by Vroom that GM financial is no longer accepting 3rd party sales and they’ll need to return the vehicle to me. To this day no one at vroom has any clue as how to do that. When I ask for a manager I just continually get transferred. They’re essentially passing the mess on to me.
Aren’t they under contract and essentially own that vehicle now?
An info greatly appreciated!
Edit: Just to be clear they picked up the vehicle and I haven’t received payment as of yet. Vroom Hasn’t returned the vehicle to me at this time as well.