Hope things work out for you. Post back here once you have taken delivery of the car.
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You should see my spreadsheet. 
Thanks!
As an excited and early adopter, you must be aware that during the timeframe youâve been dealing with this, Mattâs boss â the CEO of Stellantis NA â went from ânot selling Maserati and definitely not quitting - I have a turn around planâ to âIâll resign so the Boardâs cost savings plan doesnât include turning off the heat and lighting me on fireâ?
Youâre an impassioned car buyer, theyâre focus is more on their boss and possible new owners. Sorry.
I may be missing something here, but your original deal seems like an MSRP deal? The RV is off by about 9% and the MF is roughly the same. So you just need 9% off? Were there incentives previously available that no longer apply?
SFS definitely offers price protection on sold orders when the lease programs include an incentivized money factor at the time of order.
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Ccap and sfs both do sold order protection on incentivized leases.
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If you read my wall of text, and I donât blame you for skimming, youâd see I mentioned to ignore the numbers other than RC, as they sent over those deal sheets while I was awaiting my codes and discounts. We were focused on locking in the lease terms.
Weâve since updated the deal with my qualified invoice price (EP) due to F&F, the F&F Bonus Cash and the Military Program discount. That equates to approx. $11,000 off the $85,965 MSRP.
Now that the car is in transit, we are trying to go back and finalize the acquisition, and have hit this issue. Either the dealer is lying and refusing to proceed, because they are taking a wash on a new, first year, limited edition model; or, are really inexperienced and uneducated on the lease and price protections that Matt guaranteed.
The Dealer and Dodge are separate legal entities. As such, the dealer is not really the one that can honor/not honor any special promise made via online chat by Dodge. Has Dodge weighed in on the problem you are having?
Didnât some paperwork have to be submitted or an âextraâ step by the dealer on those 4Xeâs in order to get the âSold Order protectionâ?
I seem to recall that from the 4xe party a few years ago.
The dealer has to check a few boxes when they sell it.
If memory serves, all that drama was regarding them trying to do sold order on standard rate programs or something like that.
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It is possible that friends and family complicates things here. EP pricing often doesnt stack with some incentives, etc.
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This is more likely. It wouldnt really benefit them to not honor it.
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Can you clarify what you were waiting on, when and why it was issued, etc?
There were a few different programs I qualified for. Bonus cash and discounts such as the Military discount, Affiliate Program, Friends and Family, etc; that I didnât have the codes generated for at the time, when I placed my order. The car was due to arrive 10 days later, as it was part of a set of preallocations in the First Call Program.
I inquired at that time about the lease structures and was told Stellantis was about to release them. So I went home, researched the current offers, found the programs and learned how to get the codes I needed to provide the dealer, over that weekend. When I returned a few days later, they took my deposit and provided a screenshot of the system, where it showed my information associated with the unit, and the designation as a âsold orderâ. This was key in meeting the First Call Program benefits qualifications, which were set to expire on November 30th.
Thatâs when I contacted Dodge customer care and their Incentives hotline to confirm all the programs and offers I had could be stacked. Meanwhile, my SA reached out and said that SFS had released the lease structures, and sent over what I shared (MSRP based lease numbers), prior to me sharing the codes from the programs I had confirmed with Dodge. When I said that I had discounts and bonus cash to apply, the SA and Finance office said they would take all those at delivery and update the contract to reflect the final price. But then the delivery day slipped.
It slipped several times, which prompted me to contact Matt McAlear and ask if they would honor the original deal, lease and discounts included; which he confirmed. So, I sat back and relaxed, taking him at his word.
Fast forward two months later and the dealer calls and informs me that the car has invoiced and we can complete the lease deal. They ask for all the codes and confirm their validity, send over a new contract and :: record scratch:: something isnât right. The payment was the same, yet they just took nearly $11k off the MSRP, before the $7500 tax credit. Come to find out, the lease program changed and the RV dropped 9 points.
Thatâs where this sits, stalled today.
So part of the problem here may be combining the programs you didnt have in place at the time of order.
You can not get sold order protection and then apply the codes that you received after the order was placed. Doing so would make the sold order protection not apply. So youd either get sold order protection with the codes you had in place at the time of order or apply all the codes now, but not have sold order protection.
This sounds like this happened after your order was placed from your description. Is that accurate?
So if your payment is the same, what is the issue?
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Sorry manâŚbut what exactly did you expect from one of the worst car manufacturers in existence?
Because after taking an additional $11k off the price, one would expect the payment to drop, if at the same 36 month term. No?
Would you expect the monthly payment to remain static when lowering the price of the car.
It feels a bit shady to me.
I bought a 4xe with SOP and the choices were either you lock EVERYTHING (incentives, RV, MF, etc) on the order date OR you get the current programs. There is no world you get to keep the favorable pieces of the old deal (RV, MF) and the current incentives (~$11k).
IMO if your payment is the same as originally agreed to, you have nothing to complain about here.
This is how it is (as long as the mf is incentivized) with sfs and ccap. This includes things like affiliate qualification, ep codes, etc. If you try to add in anything that wasnât in place at the time of order, sold order goes out the window.
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