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CA-Los Angeles Area
Hello everyone !
Here is my rare circumstance that I need help from you guys. I bought a used car from Toyota dealership today, signed every paper and documents. The dealership takes about 1hour from my house, When I last checked the dealership price for that car it was 17k and during the 1hour of time that I get there, they lowered it down to 15500. I obviously thought that 17k was the price so I signed it and was about take it to home around 8pm, but the heated front seat won’t turn off, seems like there is fuse problem or system problem with it. So I left it at the dealership and they said the car is still under warranty so they will let me know what’s up by tomorrow since all the mechanics were out of work because its late. They still didnt take the advertisement down so I took screenshot of evidence that they lowered the price of the vehicle I bought through cargurus. Is there anyway I can get some sort of rebate or discount regarding this? also should I strongly complain about it or ask it nicely?
after signing contracts did you drive it off the lot? if you didn’t you technically can still back out of the deal or use that as leverage to try and get the new ad price.
If you already drove it off the lot its your car and they have no obligation to do any favors for you on a vehicle that’s already sold.
I didn’t drove off the lot technically because I could not get the heated seat off. So the dealer took it back to service. Is there anyway you think, maybe I can get free extended warranty out of it or something? I know legally there is nothing I can do since I signed it… but it’s wrong for them you know, they knew they recently changed the price but they still charged me the price 2hours ago. I don’t think its fair
Thank you Jeff, also i searched the cpo toyota 160 inspection and apprantely heated seat was broken (could not turn off and dealer admitted) as well as it has noticeable scratch at back bumper which doesnt also meet toyota’s 160 inspection they said it needs to be repainted or cover. Should I use those reason upon requesting refund or negotiating some kind of discount or freebies?
Tell the dealer you’re having second thoughts based on the electical issue and scratch/bumper, and you no longer wish to move forward. Thank them for their time and ask them to call you should they receive a similar make/model/color but in better condition.
If you want to keep the car but only with a further $1500 discount:
Tell the dealer you’re having second thoughts based on the electrical issue and scratch/bumper. Mention that you also received an alert yesterday that the price was cut $1500 before you finalized. Tell them you’d be willing to move forward with the car if they can honor the lower price, but if not then you’re going to take a step back and keep looking.
I wouldn’t until the deal is settled. Internet folks can be very underhanded and someone might contact the dealer and say “this dude about to call for $15.5k or back out. I’ll take it for $15.7k.”
----UPDATE-----
I decided to keep the car. and I offered them free Toyota VSA for 5 years/60k miles, and they accepted it. I think its an fair deal since I did not ask for 1500$ difference in cash value instead I decided to take their extended warranty for same payment since the car already had minor problem in day 1 with some visible scratches on back bumper.
Thanks everyone for help! (IT was an toyota mirai btw.)
