I have been talking with both State Farm and BMW. I’m getting nowhere.
State Farm says they paid what BMW said they had to. Even they are surprised BMW is playing it this way.
After years of BMW leases and often several of their vehicles in my driveway, I’m afraid I am no longer a fan.
I have spent hours and hours on the phone with BMW Financial over the last several days trying to get a refund from them back on the total loss over my vehicle.
Simply explained, my insurance wrote BMW a check for more than my residual, my payoff and even my original cap cost (I had a true unicorn deal). BMW now claims the overage is theirs.
The strange part is their justification.
They told me numerous times that it is not written in my contract that the money is theirs to keep (but they have had enough issues with this that their lawyers are planning to add that verbiage soon).
They also told me that by state law in all 50 states that my insurance company had to pay them whatever they say is owing. They could not provide me with the name of the law and I honestly have doubts there is such a law.
I asked if that made their GAP irrelevant. I could not get a straight answer but did find out BMW is self-insured regarding GAP.
They said that soon as I was in an accident my payoff no longer was valid. They stated that an accident voids the contract amounts and they can demand more (which in this case was a lot more than even high market value).
They said they they use absorb overages like mine to compensate for the time they miscalculate residuals to be under market value at lease end. The market value of my vehicle was definitely lower than my residual even in this crazy market.
Basically, my insurance company negotiated with me the amount prior to even knowing it was a leased vehicle. Then contacted BMW and they said “sure we will take that amount”. Now they are viewing it as extra profit and won’t release it.
I realize we are in unique times but whole situation has left a bad taste in my mouth.
FYI I have also contacted several other OEM leasing companies and have yet to find a single one that doesn’t say that they would refund the excess in that situation. It sounds like this will be my last BMW lease.