# Terrible return with Chase / Subaru / Autovin **URL:** \ **Category:** Ask the Hackrs\ **Tags:** ne, subaru\ **Created:** [October 28, 2020, 7:41pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385 "2020-10-28T19:41:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![greginfinity](https://leasehackr.b-cdn.net/letter_avatar/greginfinity/32/5_5575768a8748004e209b776fc1b2916d.png) [@greginfinity](https://forum.leasehackr.com/u/greginfinity)\ **Post date:** [October 28, 2020, 7:41pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/1 "2020-10-28T19:41:17Z")
FYI, turned in a 2018 Subaru Outback recently and had a terrible time with Autovin and Chase and Subaru. They really nit picked the car and said I had $1400 in damages. I am posting a few pics from the report, but each of these was around a “$200” repair and added up. I called and they said they waive $1000 of this (so I owe $400 on top of the return fee) but I am really annoyed that they are this picky. I never had this sort of issue with Toyota. I will avoid Chase / Autovin / Subaru in the future for sure. I really feel like they are WAY too picky on these. What do you think? ![1Capture](https://leasehackr-assets.b-cdn.net/original/3X/a/8/a8d804aa8a4672a7b82549ad22e1b2df9909a2df.png) ![2Capture](https://leasehackr-assets.b-cdn.net/original/3X/c/2/c2b51c2d5b68c7c4404ebf77ff1beea28fd9a7f8.png) ![3Capture](https://leasehackr-assets.b-cdn.net/original/3X/1/f/1f310622cbfe986f2e2d6de75e18ec7e09eced5f.png) ![Capture](https://leasehackr-assets.b-cdn.net/original/3X/c/f/cf11fcd974296adb47eb8752ce1065fddba92dfa.png) ---
**Author:** ![buster11xx](https://leasehackr.b-cdn.net/letter_avatar/buster11xx/32/5_5575768a8748004e209b776fc1b2916d.png) [@buster11xx](https://forum.leasehackr.com/u/buster11xx)\ **Post date:** [October 28, 2020, 7:51pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/2 "2020-10-28T19:51:43Z")
Seems like a lot of scratches (7 @ $200 each). If you are on the hook for $400 I think you did pretty good. ---
**Author:** ![LeGinge](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/leginge/32/33161_2.png) [@LeGinge](https://forum.leasehackr.com/u/LeGinge)\ **Post date:** [October 28, 2020, 7:56pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/3 "2020-10-28T19:56:33Z")
definitely seems nit picky, most of these seem like regular wear and tear…but since chase gives a $1k voucher, autovin maybe just listing it for whatever reason that is unknown, since the customer would not be on the hook for most of it regardless ---
**Author:** ![Yanoosh](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/yanoosh/32/239537_2.png) [@Yanoosh](https://forum.leasehackr.com/u/Yanoosh)\ **Post date:** [October 28, 2020, 8:18pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/4 "2020-10-28T20:18:53Z")
damn… I’ve returned Lexus and BMW with much more damage than you have here. ---
**Author:** ![Mike\_Ezginder](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/mike_ezginder/32/25911_2.png) [@Mike\_Ezginder](https://forum.leasehackr.com/u/Mike_Ezginder)\ **Post date:** [October 28, 2020, 8:44pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/5 "2020-10-28T20:44:22Z")
BMW forgave a lot worse before. Though $400 is not too bad either. ---
**Author:** ![Zenek](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/zenek/32/204361_2.png) [@Zenek](https://forum.leasehackr.com/u/Zenek)\ **Post date:** [October 28, 2020, 8:51pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/6 "2020-10-28T20:51:15Z")
Just on the side note. Have You ever tried scratch remover? I have used many times and it worked in most cases. Maybe I am mistaken but based on Your pictures some of them are fixable. [![](https://leasehackr-assets.b-cdn.net/original/3X/2/c/2c08706cd47a7be6fd0cd42242c87e52fb408221.jpeg "Best Scratch Remover for Car: Scratch Repair & Renew | Turtle Wax") ](https://www.youtube.com/watch?v=tSu7uBDVdc8) ---
**Author:** ![inoc](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/inoc/32/248674_2.png) [@inoc](https://forum.leasehackr.com/u/inoc)\ **Post date:** [October 28, 2020, 9:12pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/7 "2020-10-28T21:12:32Z")
If you were buying the same car used from a dealer, would you be generous and say no matter all these dings are regular wear and tear or would you want those fixed and/or price reduced… ---
**Author:** ![greginfinity](https://leasehackr.b-cdn.net/letter_avatar/greginfinity/32/5_5575768a8748004e209b776fc1b2916d.png) [@greginfinity](https://forum.leasehackr.com/u/greginfinity)\ **Post date:** [October 29, 2020, 2:15pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/8 "2020-10-29T14:15:29Z")
I haven’t ever nit picked about a few scratches on a 3 year old car. I was pretty certain that any used car is expected to have some minor scratches. I guess next time I buy a used car I will demand flawless paint. ---
**Author:** ![Qbrozen](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/qbrozen/32/40846_2.png) [@Qbrozen](https://forum.leasehackr.com/u/Qbrozen)\ **Post date:** [October 29, 2020, 2:28pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/9 "2020-10-29T14:28:06Z")
I have buffed out scratches way worse than those. That is ridiculous. But spend 30 mins with polish before turn in and you could avoid those. They’ll get it done for $100, so, sure, they’ll take your $400 quite happily. Did you not get a report prior to turn in? ALWAYS do that. I can’t even tell what they are showing in pic 3. ---
**Author:** ![ElectricEliminator](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/electriceliminator/32/7382_2.png) [@ElectricEliminator](https://forum.leasehackr.com/u/ElectricEliminator)\ **Post date:** [October 29, 2020, 2:33pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/10 "2020-10-29T14:33:34Z")
It’s really strange how these experiences vary. The Volt I just grounded with no inspection went back with minor hail damage on the roof, rear quarter panel and hood and a rear passenger window that my youngest son thought would be fun to scratch with a rock (I was able to polish some of it out). I initially had a $260 something balance on my account that was zeroed out after the car was sold at auction. ---
**Author:** ![joeblogs](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/joeblogs/32/44022_2.png) [@joeblogs](https://forum.leasehackr.com/u/joeblogs)\ **Post date:** [October 29, 2020, 2:36pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/11 "2020-10-29T14:36:58Z")
Always return/have inspection when the car is dirty, then they can’t see the scratches, preferably after a snow storm ---
**Author:** ![Kroos8](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/kroos8/32/70179_2.png) [@Kroos8](https://forum.leasehackr.com/u/Kroos8)\ **Post date:** [October 29, 2020, 2:39pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/12 "2020-10-29T14:39:25Z")
If I did the inspection on my last lease return, I would have made a lot of notes. But the guy who did the inspection barely even gave the car a walk-around and was on his way in 2 minutes. Never got billed for damage. I may or may not have taken a black marker to some of the paint 🤣 ---
**Author:** ![forbs](https://leasehackr.b-cdn.net/letter_avatar/forbs/32/5_5575768a8748004e209b776fc1b2916d.png) [@forbs](https://forum.leasehackr.com/u/forbs)\ **Post date:** [October 29, 2020, 4:20pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/13 "2020-10-29T16:20:42Z")
Looks like Posters AutoVin inspector is really pissed at him to hit him up on things that are W&T. ---
**Author:** ![Ursus](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/ursus/32/4944_2.png) [@Ursus](https://forum.leasehackr.com/u/Ursus)\ **Post date:** [October 29, 2020, 4:29pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/14 "2020-10-29T16:29:29Z")
Yes! I rarely wash my cars anyway, and they are always “as is” during inspections with Autovin. ---
**Author:** ![joeblogs](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/joeblogs/32/44022_2.png) [@joeblogs](https://forum.leasehackr.com/u/joeblogs)\ **Post date:** [October 29, 2020, 4:44pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/15 "2020-10-29T16:44:03Z")
Oh the old sharpie trick, that’s standard practice for used car sales(and maybe new, don’t ask questions). Comes off after the first wash! LOL! Only benefit of black vehicles. ---
**Author:** ![jeisensc](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/jeisensc/32/224821_2.png) [@jeisensc](https://forum.leasehackr.com/u/jeisensc)\ **Post date:** [October 29, 2020, 6:23pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/16 "2020-10-29T18:23:20Z")
Three prior Chase leases and not surprised. They just take the Autovin report and generate a bill. Did you read through the guide they gave you when you signed your lease, on what counted as excess wear and tear? That looks like it to me. ---
**Author:** ![forbs](https://leasehackr.b-cdn.net/letter_avatar/forbs/32/5_5575768a8748004e209b776fc1b2916d.png) [@forbs](https://forum.leasehackr.com/u/forbs)\ **Post date:** [October 29, 2020, 6:25pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/17 "2020-10-29T18:25:01Z")
> [@jeisensc](#): > > Three prior Chase leases and not surprised. They just take the Autovin report and generate a bill The COVID effect and grounding a car uninspected also opened Poster up to this. ---
**Author:** ![jeisensc](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/jeisensc/32/224821_2.png) [@jeisensc](https://forum.leasehackr.com/u/jeisensc)\ **Post date:** [October 29, 2020, 6:29pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/18 "2020-10-29T18:29:13Z")
> [@forbs](#): > > grounding a car uninspected I was concerned for everyone who did, but in this case I don’t think it was the difference between a bill and no bill, I think they might have gotten their paperwork for insurance slightly easier. ---
**Author:** ![forbs](https://leasehackr.b-cdn.net/letter_avatar/forbs/32/5_5575768a8748004e209b776fc1b2916d.png) [@forbs](https://forum.leasehackr.com/u/forbs)\ **Post date:** [October 29, 2020, 6:57pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/19 "2020-10-29T18:57:11Z")
> [@jeisensc](#): > > I was concerned for everyone who did, but in this case I don’t think it was the difference between a bill and no bill, I think they might have gotten their paperwork for insurance slightly easier. Usually the inspector goes over with the owner the cars condition and explains why X is $$$ and why Y is $, Poster here might’ve been able to get a couple of items knocked off or realized that the picture is bad but the scratch is deep. ---
**Author:** ![Jon](https://leasehackr.b-cdn.net/user_avatar/forum.leasehackr.com/jon/32/70934_2.png) [@Jon](https://forum.leasehackr.com/u/Jon)\ **Post date:** [October 19, 2021, 6:09pm UTC](https://forum.leasehackr.com/t/terrible-return-with-chase-subaru-autovin/305385/21 "2021-10-19T18:09:05Z")