Good post and analogy. I agree those end of sale ratings provide a extra boast of pay or incentive for the dealership. Ive purchased many vehicles and have given amazing reviews in helping the dealership and sales person support just like they provided me.
Also i never stated in my post in wanting 30% off. Actually just wanted the deal the broker (online sales associate at dealership) had posted and those vehicles still listed.
Pretty straight forward. However it becomes a challenge when those online sales associates just dont communicate back or “play ball” as they may call it. Thus those “sales associates” giving a bad taste and confusion on the sales tactics when none need to be done.
The specific “30% off” is a subtle reference to @li8625 .
A Russ doesn’t always want 30% off, but a Russ is going to be a low-margin sale. And getting to a sale with a Russ is going to be difficult.
You may want to talk to sales people about that survey. Good Ratings don’t provide a boost. A couple bad ratings (eg 7/10) kill a sales person’s income for the entire period. So they’re trained to only secure customers that they confidently believe will do 10/10.
I agree the ratings if they do a bad job would hurt. However what if theyre approuch changes and they do help and provode support? Theyd get their amazing review right? Isent that what the dealership, brand, customer are looking for in terms of retention? Thus the surveys being given.
Giving bad service. Not really wanting to sell. Then expecting a amazing survey? Just doesnt add up and im sure those surveys are placed there for a reason. To cut out to low performers or sales folks that play games.
I also think you’re taking things way too literally. If something is obvious/clear, then something is wrong. The survey is not meant to drive retention. The survey is not meant to measure customer satisfaction. The survey is meant to punish sales people for the smallest possible hiccup. The easiest way for sales to avoid the punishment is to avoid any customer who may be punishing.
The whole survey thing leads to odd behaviors and outcomes that are less to do with helping a customer into a car and more to do with avoiding pain.
The concept that you think your experience so far with the sales/dealerships is “bad” means you’re expecting to be treated a certain way. And a sales person who sees thousands of customers will be on alert that you may expect more than just a quick sales process that nets the sales person a meager profit.
This post has nothing to do with surveys. I don’t know where we got off the main topic. Like I said, if the service is good and the deal goes through. I’ve placed positive surveys for all the sales reps. However, in this case, in scenario, the sales person is not communicating back. They’re not providing what they’ve stated in providing and not even trying to make the sale go through. And my initial question was what to do.Proactively in getting to the solution which is the purchase of vehicle and place a positive review and survey for the dealership.Whoever treats me right and sells a vehicle to me
If the dealer gives you the deal you would take it immediately?
That you have all rebates ready to go
have excellent credit
and will give out a perfect survey+a great google review?
If you’re reaching out to multiple people at the same dealership, of course they’re not going to want to deal with you and have a commission dispute/split. Once you’re engaged in discussions with someone you stay with them. If they’re not getting you to the deal you want you move on to next dealership, not someone else at the same dealership.
Once you’re in the CRM system, everyone in the dealership will see and know about prior interactions. If they’re not playing ball or give a stupid high number, they not interested in working with you. Just move on.
I mean, can you just go to a different dealership? It’s like me bugging the porsche guys in here for a 911 GT3 RS for MSRP. Either they’ll tell me to F##K off or say yes. No point in trying to force them to do it.
Maybe just interpret the no response as a “no” instead of going round in circles about it.
It’s like the cute girl you met out one night, thought she was into you, only to text her and not get a response. Only this time you get to be 100% sure that you have the right email / phone number. It meant she wasn’t into me, just like this dealership isn’t looking to lease you a vehicle.
