Agree with you 100%. We’re saying the same thing.
It’s absolutely a problem for dealers that are stuck in the past. More of them go out of business each month because of the problem you’re describing. But, they’re stubborn enough to ride bad practices to bankruptcy before changing their practices.
This was me about a year ago, I could not fathom how the dealer I leased my first Ioniq from was in business if they treated people that way. Sure enough, less then 3 months later they went bankrupt and disappeared.
What you’re describing is happening, but it’s happening slowly, and in the present. Plenty more bad dealers still need to go bankrupt before you can assume that any dealer will deal over the phone/email.