Here’s my Vroom experience with selling my leased 2016 Honda Pilot. My payoff was higher than any offer I received, but I was 10K miles over my allowance and had some wear-and-tear that I thought Honda might charge me for, so selling made more sense for me than turning it in.
8/14/19: Got offers from Vroom, Carvana, and Carmax. Vroom offered me $1K more than Carmax or Carvana, so I accepted their offer. Note: their offer was exactly what I said on their form I was expecting - maybe coincidence, but in retrospect I wish I had shot higher. After accepting their offer I received an email with a link to an online form that I filled out immediately.
8/15/19: Received an email from Vroom that said " **Here at Vroom, we require a dealer payoff letter from your lien holder confirming the 15-day payoff amount, daily per diem and overnight mailing address. Please be advised VROOM cannot reach out to your lender on your behalf. We will need this before we are able to get your paperwork drafted and sent out to you." I called Honda Financial Services. The rep I spoke to was nice, but it seemed a little unclear exactly what she was supposed to send me. So, I put together a conference call with me, a Vroom rep, and the HFS rep. That solved everything very quickly. Honda faxed me the payoff letter and I sent it to Vroom.
8/16/19: Received an email that all info was verified and that a FedEx package was being sent to me along with a link to pay the difference between Vroom’s offer and payoff. Also received a separate email with a link to docusign the bill of sale etc. Did that immediately.
8/19/19: Received FedEx, sent it back same day.
8/20/19: Received email with counter-signed documents from Vroom, and a confirmation that everything was in order and they would be scheduling someone to come pick up the car.
8/21/19: Received email at 10AM that a carrier had been found to get my car and that I would be hearing from them directly. I was confused because the email said the estimated pickup day was 8/21/19, so I called the carrier immediately. It took a couple of hours for someone to call me back and the guy basically demanded I be ready to hand the car over to him at 1PM, which was less than an hour. That was a problem because the car was at my home and I was at my office. But, I was eager to get this done (my lease expired 9/5/19) so got him to agree to a 3PM pickup and left my office early, which was a pain but doable.
As others have mentioned, I needed to meet him in an open lot to give him the car - he was driving an 18-wheel car carrier. Not a big deal, had a lot in walking distance. Met him at 3PM on the dot. He inspected the car and noted little scratches etc and gave me a bill of lading and we were done. When I got home I sent the bill of lading to Vroom, which they quickly acknowledged.
8/23/19: I received an email from Vroom confirming a check had been fedexed to Honda Financial Services.
8/26/19: HFS received check from Vroom.
8/30/19: HFS online account reflects payoff.
So that’s my story, 16 days start to finish (including weekends). I was worried that HFS wouldn’t get the payoff in time, and there wasn’t much to spare, but everything worked out fine. I would definitely sell another car to Vroom. Hope this info is helpful to someone.