Is any one having issues actually getting the PenFed lease incentive?
Here’s the history with my MBI policy. My mortgage experience was even worse than this:
MBI Purchase Chronology:
09/??/18: Inquired by phone about coverage, cost, etc… They only accept payment by debiting a PenFed account or a charging a PenFed credit card. Was told that the MBI policy arrived by email 24-48 hours after purchase.
09/??/18: Called back to make the purchase. Out of caution I asked if using my PenFed credit card (btw, the worst rewards credit card out of the ~25 I have) would be treated as a purchase or a cash advance. Answer = cash advance. With cash advance fees.
09/??/18: Transferred the money from another bank to my PenFed savings account. Called back and made the purchase.
09/26/18: Savings account was debited for $1,495.
10/8/18: Hadn’t received the email with the policy I’d purchased in the 24-48 hour timeframe promised. Called in and was told it would arrive by UPS. I stated that another rep told me it would arrive by email. Got put on hold and the agent came back and confirmed that delivery would be by email, and promised delivery in the next 24-48 hours.
10/11/18: No email delivery. Called and talked to a supervisor. She put me on hold and called the warranty company, who said they were behind in processing new policies, but if I had a claim I could call the warranty company directly. Promised email delivery of the policy by the end of October.
11/1/18: Called in again. Agent consulted notes and claimed that I was calling too early because the previous supervisor told me to wait until 11/3. Agent asked me to wait four more days. I said no. I told him I was going to stay on the phone until I got my warranty by email. He kept pushing back, but I didn’t give up. He put me on hold for a long time, and finally, within ~20 minutes, the email arrived with my policy attached.