I sent text messages and pm’ed several times, but no response…
Same here, two weeks no response, followed up three times
I made it past the pretty bad quote process and am at the dealer as we speak. Price not as advertised. Charging an extra $400 for dmv fees even though it’s advertised as being included. Ran my credit last week and said it was fine, got here now (2 hour Uber ride) now it’s tier 4. Tried to call and text Andy many many times, no response. Either I pay the extra money or $150 Uber back home. Been here for 2 hours so far.
In this market if it takes you a week to get back to someone you are losing business, i was also trying to get a car with Andy, i was patient, waited 2 weeks back and forth, unfortunately price wasn’t anywhere near what was quoted, response time was very long, can’t communicate like that. Ended up getting the car from a random NY dealer for a lot cheaper. And Andy never charged me since he wasn’t able to get me the deal.
@bmw08108
To be honest with you, I just emailed 2 local Hyundai dealers, told them exactly what i wanted, color ,mileage , model, lease length. And i said give me your best offer. They beat Andy’s dealer by $34 a month, that is because they were in NY and becuase they were able to offer the NY rebate , Andy’s dealer was Jersey and they couldn’t do it. It all started from his dealer telling me he quoted me wrong and that it will be 4$ more per month, which i agreed becuase it was a small difference and i understand mistakes happen. But later he told me that Andy forgot to include NY tax ( $2,000) which will raise my monthly by $55 , plus the $4 thats $59 a month over agreed upon quote. And for a car thats less than $200 a month thats a 25% increase. When i communicated with Andy, he assured me that all is included in the quote. Now as far as the rebates go i got 17k in rebates from my dealer, i dont know how much his would , since i never got a structured deal from him. His dealer told me $214 a month for NY registration, first month only DAS. I never intended to go anywhere but Andy, unfortunately the poor communication and the drastic price increase with no replies from Andy forced me to.
1 Like
ThAnks for the update.
Same thing here as other people, waiting over 2 weeks, no reply from him, sad.
Hackrs,
You are being heard. There are 2 core issues plaguing me right now:
- Response Time (and erratic patterns of response)
- Accuracy of Response (based on inventory levels, optional equipment, colors, dealers suddenly changing their mind, etc)
Unfortunately, these are directly related, and require further systemization to address. If I can’t improve these in tandem with a more streamlined system, they will suffer in tandem. Don’t worry! I don’t give up that easily, and am factoring in all of your feedback to bring the improvements you crave as soon as next Month.
As I alluded to, I am pausing taking on new leads right now. Through this “stress test” period I’ve had a good opportunity to dissect what works and what doesn’t. For example, NY and NJ EV pricing will revert to my original pricing format, where pricing will be split into separate sheets. Availability and market conditions (further impacted by cross-state dealer trade economics) are drastically different between the two states (w/state level incentive programs). This combination spreadsheet has caused a lot of confusion that I did not adequately predict.
I’ve been in business a long time, but car lease brokerage via an Internet Forum is still a relatively new model for me. With the pace, I haven’t yet been able to adapt everything I’ve learned into my process. But soon, I will!
Sorry that I couldn’t service everyone in April that wanted to use my brokerage. Fortunately, you have a ton of options for a new Hyundai! I have competitors right behind me that will happily serve you with similar deals on new Hyundais while I undergo restructuring.
I’ll be back with May programs soon! With that leading principle of “Response Time & Accuracy of Resonse Riding Tandem”. But, don’t just take my word for it. Test me in May & June. It will set the stage for the strongest possible revival of CHARGE UP NJ in July 2021!
Andy
Avoid at all costs. Total scam. I’ve bought on here from other brokers fine before, it’s a shame.
Robert, really sorry that I couldn’t get you what you wanted in the parameters you wanted.
Yours is a case that demonstrates how I need to wrangle the dealers better, and I’m working on it!
I am continously working on improving my process, and sorry that you have felt the adverse effect of that.
That being said, I’m not a Scam. I have not taken any money from you, and I do use industry-standard, well-trusted, PCI-compliant payment processing vendors to safeguard your payment card information (including from me).
I am, at worst, a time-sink. At extreme worst, a wasted trip to a dealership.
And hard at work on fixing that!
I’m sure you’re not the only recent customer that feels my performance is unacceptable, and I am happy to hear any and all feedback!
At best @AA-NJ is an idiot and at worst committing interstate felonies. Avoid at all costs - dm me if you need info.
Hi! My record-keeping is unfortunately still a little sloppy, but it’s highly likely that you’ve never been charged. I announced recently that I’ve switched over to fail-open refunds. There is a gap of up to 7 days that I allow myself to work on your deal after collecting a CC authorization.
If you check your Credit Card statement carefully and/or call the number on the back of your card, they’ll verify 99% of the time that my charges have only been authorized, but not posted.
7 days after authorization, if it hasn’t posted, it is literally, technically, impossible for me to charge you!
This is a technical measure to ensure that I don’t hold on to anyone’s money in the event that I lose track of their deal. That being said, pending charges may still show which (rightfully) give people a little pause.
I am Proud to say that I have zero credit card deputes (filed, won, or lost) to date, and would like to keep it that way! I only take payment via major CC in a PCI-compliant way so you’re always protected.
I try to be a “glass half full” kinda guy, so I’ll take “idiot at best”. My own family pretty much says exactly this (in jest) to me all the time.
Truth is, I do wish I was more competent at being a large-scale broker.
If you follow my journey, it’s been imperfect and chaotic, but a bunch of people have fallen in love with their Hyundais on the way and keep coming back to me in a way I didn’t really expect.
I can confirm that the money was not taken off my CC… but still this was not cool.
As I said in my text to you - I can understand delays in delivery, having issues honoring a deal, etc. but I don’t know how long it takes to reply to a text message with a status update - positive or negative and would have made all the difference. This process caused me a lot more stress than it needed to.
I appreciate and sincerely apologize for that. It’s safe to say that the current model isn’t sustainable.
The honest truth is I’m limited by how well I can organize hundreds of text messages in my phone. Most sales systems have a lot more organization to them, for managing leads and stepping through the process. I just have the Messages app on my phone, and just completely lose track of who is who, and who is where in the process.
I am trying to evaluate different systems I can buy to improve the experience, and leaning towards one or two that will enable me to raise the bar.
This was a very small operation that once only brokered deals for one model of car in one locale. I definitely got a little over-ambitious with the wider menu.
Unfortunately it has devolved to the point where there literally aren’t enough hours in the day to serve everyone - with the systems I’ve got. That’s a me problem, not a you problem.
We have plans to dial it back. First and foremost is to have a communication plan for steady text updates, even if there are delays or pricing mistakes. Tracking text messages better than I do now, that’s the #1 goal. From there, other improved processes will follow.
If I don’t get back to you in the timeline you like, you should feel no guilt in moving on.
Just so we are not editing history, let’s do a quick recap of this bait and switch situation I was faced with:
- I waited about a week or so initially for a response (ok with that, unprofessional but whatever).
- After receiving a response, I was sent a number of Docusign links - this was the first red flag because it wasn’t sent to me as a signer (he copied and pasted the link), so I’d never receive a copy unless I took a screenshot (I did).
- He sent me to the dealer and explained the figures, which was $2340 down and $98 per month. Already this was $10 per month higher because he changed the pricing from $88 to $98 for the Ioniq EV on the forum in between the time I messaged him and he sent me to the dealer.
- Dealer ran credit check, told me we are good to go.
- I scheduled a time for pickup.
- I took an Uber to his dealership, two hours away.
- Upon arriving at the dealer, I received several notifications on Credit Karma etc that they were running my credit again.
- They invited me back to the office and explained that my credit was now tier 4 and that they needed to charge me more for the lease. After lots of arguing back and forth (about an hour) about why they didn’t tell me this when they ran my credit the previous week, I got the runaround but they didn’t charge me extra for this.
- After we got past that, they told me I needed to pay an extra $399 MVC fee and an additional $6 per month on top what I signed with Andy, or $614 total. Dealer refused to budge. Called, texted Andy many times over the 3.5 hours I was at the dealership with no response. Complete radio silence. I showed the dealer the signed paperwork and his chart showing that MVC fees are included - they didn’t care and told me he doesn’t work for them.
- When faced with the option of taking a $150 uber back home or taking the car, I took the car and paid the extra money. Really had no other option.
- Andy to this day refuses to make the situation right and refund the additional amount I paid ($346) after he forgot to charge me his broker fee. He has suggested that I sell the car to Carvana etc - not an acceptable solution after wasting an entire workday on this, money and hassle.
- The dealer told me while I was there that he basically runs around giving out pricing without their permission and mentioned examples of other clients visiting the dealership from NY state where the tax situation is much different for EVs, but not explained by Andy.
All in all for anyone reading this post, it would be much easier for you to google “Ioniq EV lease NJ” or something similar and send an email to a few sales managers with what you’re looking for, lock down the price before going in writing, then go to the dealer.
With Andy, I mistakenly thought since I signed a contract that the price would be honored. It wasn’t.
I have leased with other brokers on this forum, totally different experience and never had any issues.
Andy hides behind a google voice number and a sketchy registered agent address for his LLC, presumably because he’s been in trouble like this before.
He will say he’s “learning” and “growing” and making mistakes, etc. But please just do yourself the favor and find a Hyundai a different way. I’ve received messages from others on this forum regarding Andy as well - he’s not good news, to say the least.
4 Likes
Robert,
I am really, really sorry that your car lease ended up being $346 more expensive than originally promised. Things broke own around Step 4/5 when the dealer summoned you to come pick up, but I hadn’t yet had a chance to verify the financials of the deal.
At the end of the day, your car should have only been $163/mo (adjusted for 0 down), and you ended up at $173/mo (again, adjusted for 0 down).
Even though this car lease was one of the cheapest lease deals ever posted to this forum (especially for a $40k car), even though this car was immediately worth thousands more after you leased it as a quick flip, and even though people would kill to reproduce this deal, you are right that the experience you received at the dealership is not worth standing for. And your experience does not represent what I stand for either.
It goes without saying - you have not been charged my broker fee. I could not hold up my end of the deal in your case, and so have collected nothing from you.
In the case of your vehicle, if you cannot afford or are not willing to pay the additional fee, I have offered you an option to return the car for a complete refund. Cars are not typically returnable, but yours is worth so much more than the payoff, that I would be completely willing & able to get you out of the car and deal because it was not the price you originally agreed to.
There is an easy solution to make you whole: if you cannot afford the increased payment, you can return the car, and your financial obligation to the vehicle would vanish.
Your deal was a perfect storm on my side: limited inventory remaining, customer lives far from dealership, dealers were increasing prices, and my DocuSign flow proved imperfect.
What I can tell you is that, I have made significant changes to my DocuSign process in response to your deal. Now, I am requiring dealerships to complete their portion of the DocuSign as well. This creates additional accountability over the dealership at the step where you took the biggest leap of faith.
So, all that to say:
- I hope you ultimately were able to derive an additional $346 in value from the car, either because the car exceeded your expectations, or because you were able to flip it and get another one while putting money in your pocket. I noticed that you didn’t take me up on returning/refunding the car, so I’m really hoping that you’re loving the vehicle and the value.
- I am grateful for you taking the time to work with me to really diagnose what went wrong. Although I strive for 100% customer satisfaction, it’s just not always possible. I have taken your (and other people’s) feedback to heart and heavily revised my process to make sure the numbers line up on every deal before any customer heads to the dealership, no exceptions.
- Yes, this is only a $10/month discrepency on a $173/mo car, but, any sign of pricing accuracy problems should be nipped in the bud. Your issue is being treated with the same level of scrutiny as if it were $100/mo on a $60k car SUV.
I look forward to demonstrating continued success & maturity here with my corrected process, and I look forward for the opportunity to win your business again in the future. Consider it my mission to turn my least satisfied customers into my most satisfied customers next time.
Thank you for giving me the opportunity to work with you.
-
Andy
Thank you!! I need a few weeks to fix the process.
Hackrs,
Thank you for the honest feedback! After taking some much-needed time off to really look into what works and what doesn’t, I’m happy to announce that I have made significant changes to my pipeline and process definitions, and look forward to earning your business again!
Please see my “Safe Shopping with Andy” policy which outlines the additional protections I’ve built into my process to keep dealerships accountable, even in edge cases.
Looking forward to working with you soon!
Andy
“Safe Shopping with Andy” Policy
-
The only payment I ever collect from you is a $249 broker fee.
-
Payments are processed with the utmost security & Payment Card Industry
(PCI) best practices, completely shielding me from being able to further
charge your card or see your card information. You are protected by your
credit card of choice: No PayPal, No Venmo. Major Credit Cards Only. -
When you engage with me, you Sign & Pay directly with a mutually trusted
third-party PCI-compliant e-signature and payment processor experience,
which *authorizes* but does not charge your card for services rendered. -
I leverage fail-open refunds. Meaning: I have 7 days to service your
deal before the bank expires the authorization. If I fail to service your
deal within 7 days of collecting the authorization, I will unfortunately
have to decline making the vehicle available to you, and recommend that you
take your business to one of many competitors. I’d rather send you somewhere
else than give you a terrible experience – and more than 7 days seems to be
the threshold most customers are looking for! -
Once your card authorization is received, your deal details are securely
routed to the dealership which attests that the deal is feasible, and
also attests electronically and verifiably that your credit has been
approved for the deal. -
Andy reviews your signed contract, and now also the dealer’s e-signed
Commitment, and then returns the Countersigned paperwork to you. Once Andy
Countersigns your paperwork, the $249 broker fee Authorization is Charged
to your Major Credit Card. -
By the time you receive your Countersigned paperwork, you will have already
communicated with the dealership regarding your credit score over the phone,
and had the opportunity to ask your licensed salesperson any questions over
the phone, before picking up or taking delivery of your new car from a
licensed Hyundai dealership. -
You can compare your Countersigned paperwork, which will also have already
been electronically confirmed to have been received and approved by the
dealership, to any paperwork that you sign in-person at the dealership,
where you complete your pick-up and acknowledge receipt of your new vehicle. -
As market prices change or pricing mistakes are discovered, I routinely make
updates to my pricing sheets to ensure pricing is as accurate as possible
for future viewers. Unfortunately, I cannot fully guarantee the accuracy of
my advertised prices. However, this policy ensures that customers have the
strongest degree of accountability I can assure, and that your individual
deal is protected by this policy, before doing business with a car
dealership. -
No Credit Score Discrimination. If you pay my $249 broker fee, but do
not take the car, because your credit does not qualify for the payment at
the tier you expected, my broker fee is fully refunded to you, by this
policy. I do not have access to your credit score. I only have access to the
following stateful information about your credit
score/application/history/report: [1,2,3,4,5,6,7,Pending,Denied], as well as
a record of whether or not you took the car.
I recently worked with Andy to get my Hyundai Kona EV Ultimate. This was my first EV, and I was very excited for it, but stressed out by the hunt. After doing some research, I reached out to Andy to see what he could do. And let me say, I could not be happier. He was friendly, transparent, and able to set me up with a wonderful deal. I was so relieved by how quick and straightforward the whole process was. Andy was efficient, the price was great, and the car runs like a charm. After this experience, I’m proudly recommending Andy to my brother-in-law.
1 Like
It was a pleasure working with Andy to get my 2022 Hyundai Kona. He was very responsive and thoroughly answered all my questions throughout the process. I actually reached out to him early in November after discovering LH, but he didn’t have the specific color combo that I wanted at that time. A few weeks later, I checked back with him and he had one! He walked me through the process of what to expect and kept checking in with me until I picked up the car. I really appreciate that he took the time to see what was going on even after I paid the fee. The deal he secured was better than most of the dealerships I visited in my area! Thank you Andy! I highly recommend his services. 
1 Like