I have been utilizing Leasehackr and working numbers with a Mercedes Dealership and am in need of some advice. The vehicle we are working on is an ex-loaner 2019 Mercedes C300Coupe with about 4500 miles.
This dealership is far from my home so I have been working with them via text and phone calls. Last Sunday, After a week of negotiations both parties finally came to an agreement, with the following specs/numbers:
Sales price (with employee disc 500 & fleet disc 1000 factored in): 40484
MF after MSD: 0.00037**
Acquisition cost: 1095
Drive off: 607
Sales Tax (levied on Monthly lease payment): 7.75%
Monthly payment with tax: $400
About an hour after we both confirmed that we have a deal via text I get a text from the dealer stating that he made a mistake on the residual value and based it on the 4 door sedan, and not the Coupe. He stated the residual would be 55% rather than the 58%. The employee then said he was with a customer and that he would get back to me with an update. Over the course of the past 3 days, he barely reached out to me about the matter until today where he gave me the updated quote with the new residual and he basically said he made a mistake, this is the new deal, no discounts can be made per dealership policy to make up for the mistake and that I could take it or leave it:
$5000 sd (10) plus drive off of $599.78, 3 year lease with 10k miles per year, payment is $448.19, rate is .00037, residual is 55%.
In response I thanked the employee I had been working with that I understand what he said regarding company policy but seeing as this revised number is vastly greater than the one firmly offered before, I could not accept what he was now offering. It’s just the principle of the matter. A mistake was made, we are all human; however, as a customer who was willing to meet him halfway because of his previous work ethic, I was being offered no consolation or some sort of compromise and that I could not accept this new offer.
My question to you all is, what steps should I take next? Whether it was bait and switch or just human error, shouldn’t the dealership do a little more to make up for their mistake? Further, is the new deal I am being offered, a good deal? Any advice is appreciated, thank you, I appreciate your time.