Lease Payoff: Personal vs 3rd Party

Been dealing with Vroom and trying to sell my 2018 VW Tiguan. They quoted me an offer of about $5k more than my payoff amount and it was also more than Shift, Carmax and Carvana. Started the process almost 2 weeks ago and finally got an answer back last Friday. Vroom is a hot mess, but that will be another thread. Anyway, I knew that the 3rd party buyout amounts were going to be different than what my personal buyout would be. What I didn’t expect was that it was going to be $5500 more! What TF Volkswagen Credit?! Basically Vroom wants me to pay them $500 to buy my car. I cancelled this deal immediately. Just doesn’t make sense. Anyone else experience a crazy delta between personal leasee payoff amount versus 3rd party?

4 posts were merged into an existing topic: Why banks won’t let you sell your leased car at RV