So, I’ve been having this issue with Kia Finance for the last month. A family member has a lease that
matures matured March 23. I’ve been trying to get a fucking dealer payoff faxed to Carvana for 3 weeks and they keep giving me excuses and running into technical issues. Apparently, their fax system has been down for 2 months? I’ve been calling them every day for the past week, waiting an hour on hold to speak to someone and then being told that it was already sent last week…When asking them to send it again, they say ok, but then it never happens. I got in touch with a supervisor that said that they can’t send faxes, there’s a different department for that and that the request was put in, but there’s no way to confirm if it actually happened…
I’m just getting pissed off at this point. Carvana has been great to deal with so far, but this situation is frustrating to say the least.
Does anyone have any advice or tips?