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Sick deal.
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Do you have any GLE or GLC deals for Dec? Thank you!
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Honest review for Keystone
AVOID AT ALL COSTS !!! Not everyone may agree with my opnion but I was unfortunate enough to deal through Keystone. He had a great deal on a demo, which I jumped on as soon as he posted. Within less than 2 hours, after paying Broker Fee, I was contacted by the dealer. Yes, that’s what you get for $750 fee, passed along to the dealer. That was not an issue for me, after a discussion with my wife she was completely against getting an EQE sedan, wanted SUV only. Tried to work out a deal for an SUV but 25% higher price did not work for me. I appologized and asked for a refund, but received only half back, since in two hours that took me to reject the deal, every other interested party found another deal and signed. I don’t think it happened but even if it did, some time deals fall through. I work in a business when customer can walk away 30 days later from a deal that I completed all the work for and I would loose 100% of my comission, after spending actual hours of workm not sending 4-5 emails. I would recommend hackrs to avoid Keystone, up to you to form your opnion
You agreed to buy a car from a broker without checking with your wife, who apparently had veto authority on the deal and chose to exercise it?
Not sure that’s an “AVOID AT ALL COSTS !!!” broker type of situation.
Whether you find value in the service a broker is providing is a personal decision, and certainly not every broker here is going to offer the same level of customer service, but if you agreed to buy the car through the broker and then got cold feet, that’s not really the broker’s problem.
If brokers offered 100% cancel-for-any-reason refunds they’d be inundated with tire kickers and people just looking to get dealer info to negotiate their own fee-less deals.
Next time check with your wife before you pay a broker.
Tire kickers don’t let dealers run their credit, tire kickers don’t discuss to take another car from a dealer if price is reasonable. Sending 4-5 emails in span of 2’hours does not mean client should not get a refund. 2 years ago, when I got a call from broker that car I was about to sign for was in a car accident at the dealership, I wasn’t told you should get compensation because you are no longer getting a car that we discussed for the last few days and agreed to take. Things happen both ways. He should have just said sorry we couldn’t complete business together and refund the deposit.
When you say “every other interested party found another deal and signed”, did you sign a deal through the same dealership who he put you in contact with? I’d assume yes since it would be challenging to put together a deal in a few hours with another party. If so, you now had a baseline deal to negotiate against that was given to you by the broker. This does seem beneficial to you. Additionally, if the EQE was leased to another party (not through keystone), he lost the opportunity to earn a fee since he probably stopped fielding inquiries on the car. That’s unfair to him.
The situation stinks but I’d learn towards saying you need to have all your ducks in a row before paying a broker.
Most brokers have a similar refund policy. 50% if you don’t move forward and 100% for things out of the customers control. @Keystone may want to consider posting his policy in the first post, I don’t see it anywhere else. Brokers need a policy like this in place to deter tire kickers. A vehicle in a sudden accident vs a customer not asking his wife first are two completely seperate scenarios. It doesn’t matter how many emails it took, you wasted the broker and the dealers time, potentially costing him a sale.
That said, it’s still up to you to know the refund policy. You can’t get upset that a car you wanted to pivot to was “25% higher” either. You agreed to a specific deal on a specific car.
I got an EQE through my local dealer, who had my EQS in service at that time. As for”When you say “every other interested party found another deal and signed” if he had other buyers, he could have come back to them 2 hours later without any issues, perhaps he did
If he had other buyers, he could have come back to them 2 hours later without any issues, perhaps he did. Tire kickers are a part of a business, most businesses deal with that.
We understand your frustration and want to clarify the facts for future readers.
The vehicle inquired about was clearly listed an an EQE sedan, and the dealership reserved the exact car within hours at the agreed-upon terms. After the car was marked sold and other inquires were turned away, you chose to back out due to a preference for an SUV.
Our policy is consistent:
In this case, $250 of an $899 broker fee was retained (a $500 retainer was paid upfront, the remaining balance was never collected), reflecting the time sensitive nature of the deal and the opportunity cost once the vehicle was removed from the market.
This deal was locked September 29th, just before Mercedes EV incentives and the federal EV credit ended on October 1. We still attempted to locate an EQE SUV within the limited timeframe before those incentive expired.
We respect that not everyone will agree with this outcome, but we stand by our transparency and policies. We look forward to continuing to serve clients in the north east region.
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