With all due respect, we gave you a considerable amount of time and knowledge when driving the cars here and helping you narrow down what you wanted. While I can appreciate “thriftiness”, you are basically showing us that you don’t actually respect our time by just taking your deal to someone else to give you a ‘volume’ price when you got small town service. We appreciate you either way and look forward to servicing your vehicle here. If you change your mind and would like to give us a bit more time and consideration for your local community, who will be there for you in the long term, please let me know and I will be happy to put something together for you. I hope to hear from you soon. Have a great day!!
Thanks!"
For background, I spent about 1.5 hours with him on one day, when the showroom was empty, test driving 3 models. He wasn’t particularly knowledgeable / expert about them, but I would say average. I told him right off the bat what my expectations were based on deals other dealers had offered, and he kept me there for 30 minutes going back and forth and running to his sales manager before I finally got out of there. He then emailed to follow up the possibility of a trade-in, and I replied no thanks. Then I got that email.
Does the car magically look, drive or feel different because of small town service? No? O k then go kuck yourself. It’s a car made in Mexico or wherever.
That is such a ridiculous message to send to a customer or potential customer and at the very least speaks to a total lack of understanding about marketing or salesmanship.
Who in the world who is in their right mind would even consider running back to them with any business after that kind of response. If nothing else, any salesman with his salt knows that bad news from a customer travels much more widely than good.
Also, he is very short sighted. Even if you didn’t give them your business this time, in 2-3 more years when your lease runs out, if he had left a good customer experience taste in your mouth, maybe you would remember it and return. Maybe you would refer a friend or family member.
Does he think that being local comes with some sort of entitlement. Brother. Some people obviously are watching too much reality TV and thinking it translates to real life. SMH.
I have a saleman who gave really low price on the car but mark up on the fees. I caught him he then tried to get me into dealer told me,”all of the customer try to steal car from us, but we will treat you right just come in and I will help you” . I just hang up the phone.
I didn’t get anything that bad but did get the “we quote prices that are fair for our customers and fair for our dealership” line from one of the local dealers…
He would never give me an offer. He started at MSRP and asked what my expectation was. He said “how can I possibly do that?” when I told him what other dealers (e.g. BMW Dave) had been able to offer. I asked for an offer back, and he wouldn’t give me one.
. I just hang up the phone.