I ordered an M4 through Ashleigh on 3/22, I paid half of her fee upfront, submitted a credit application, and paid a deposit to the dealership. At the time I was told that the dealership did not have any allocations but that they were expecting some soon. Though there seemed to be delays on the dealership’s side which turned this into weeks and then months without an allocation, during this time I found Ashleigh to be very helpful and responsive. I would send her emails every few weeks asking if there had been any progress and she would generally get back to me within the day. One day in May, Ashleigh called me and said that I finally had an allocation and she wanted to double check my order before submitting it. Shortly after that conversation, I followed up to see if I had been assigned a production number and she responded saying that the dealership had decided to sell that car for MSRP but not to worry that I would be getting one soon.
A few more weeks go by until one day in June I noticed that Ashleigh had posted on here saying that some new allocations had just come in. Since I thought I was next in line, I sent her an email asking if there had been any progress on mine, but I did not receive a response. I called Ashleigh a few days later and left a voicemail, no response. After a week with no response, I reached out to the dealership contact directly and I was informed that the dealership was no longer honoring our deal and would only be selling at MSRP. I reached out to Ashleigh again, over email and phone, still no response. To this day I still have not heard from Ashleigh, her last email to me was on 5/21.
To be clear, I do not blame Ashleigh for the dealership going back on their deal, she has no control over allocations or pricing. What has left me frustrated is that Ashleigh has completely stopped responding to any of my attempts at reaching her and this is made worse by the fact that she is active on here pursuing new business. If she had reached out to me and explained the situation (or at least responded to my inquiries) this would be a much different review.
Based on the reviews here and conversations I have had with friends who have done business directly with Ashleigh’s main dealership, I believe that Ashleigh would be a great broker if your deal goes well. However, it seems that when something goes wrong, rather than address it head on or try to resolve it, Ashleigh chooses to ignore her clients and have them figure it out on their own. I now find myself in a position where my current lease (which I already had to extend due to these delays) is coming to an end soon and I need to rush to find a new car in perhaps one of the worst markets we have ever seen (certainly a very different one than we saw in March).