Dealer survey - things weren't perfect at delivery, but they are trying to influence my responses

Who should get dinged then? Should the signer just eat it and get hit with lease end charges because the dealer didn’t do their job?

And he noticed it AFTER signing. To this day, he is giving them a chance to resolve it, even driving back and forth an hour each way to do so. But then the salesperson decides his best chance at getting a perfect 10 on a non perfect experience is to dangle a loaner car over his head. Give me a break.

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after signing but before they left the lot? they still could’ve cancelled the deal. nothing is sealed until someone takes delivery of the car.

if someone is not truly happy with any purchase esp as big as an auto purchase/lease, then they should’ve stopped the deal right there.

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You still haven’t said why the sales person shouldn’t have checked the delivery?

Would YOU deliver a car in that condition?

I am not really understanding your logic. Are you arguing that because the OP took the car in that condition that the sales person is within his/her right to guarantee a loaner contingent on a survey score? Because that is what is at issue. Not that the car was imperfect but that the employee is being unethical.

It sounds like you’re in the camp of the buyer being SOL once he drives off that lot.

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with thousands of car deals yeah it’s happened. i don’t know who they got it from but i could be doing 5 deals in one day and not catch everything. normal process is to issue due bill to take care of it on our dime or stop the sale.

for us peasants selling cars we use leverage to get things done.

‘hey Mr. Manager, this guy took care of my survey, can we please hook them up with a loaner to fix their scratch. thanks…’
this was on top of the sales guy offering to pay for the ubers.

Even if you have 5 deliveries in a 12 hour day, you can’t take the 5 minutes per car to check it?

If you can’t get your cars right what are the chances you get anything else right?

Are you lazy or incompetent?

Get you S*** straight.

If you can’t deliver 5 perfect cars in a day, I am sorry but you just can’t handle the volume and need to get better.

So basically it goes something like this. Hey Mr. Manager, we fucked up the delivery and gave a car with scratches. So the survey may be on shaky grounds. Let’s make this right by extorting a good score in exchange for a loaner.

sunlight had come up a bit

even customer didn’t noticed until the light changed.

idk why there’s assumption dealers have 100 loaners laying around. 99% of the time they’re all gone.

200-3757456165

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haha i’m too busy saving people thousands off their car leases/purchases. :cowboy_hat_face:

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That’s a red herring. Clearly he had one available if he was able to “guarantee” it if the survey score was perfect.

Fantastic you are fast/cheap and miss the details.

Sorry but I can hire a $15 an hour person to post online and respond to leads.

We call that BDC…

Your job is handling the ENTIRE process.
Ideally everything from lead generation, credit approval, delivery, follow up.

Right now you are saying the beginning and ending of your job is taking orders.

If thats the case, work at wendys and just put my fries in the bag

haha WOW. if i sense someone isn’t happy at delivery, i stop the sale. otherwise we end up like this dumpster fire and it’s not worth the time. there are many people who appreciate someone that is actually there post-sale even when it was a situation they knew about from delivery.

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Dumpster Fire GIF by MOODMAN

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TBH - i didn’t think cancelling after the sale was even an option, regardless of if i drove away or not. Everything was already signed.

That being said, the scratches aren’t the reason i posted this - had they never called yesterday i would never have even batted an eye, its the extortion for the survey that i’m bothered with.

Feel free to ignore my threads if you’re so bothered by them.

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i can honestly say most dealers would rather take back a car or lose a sale than get a bad survey.

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Interesting, I wouldn’t have thought that to be the case but good to know.