Signed a Hyundai Ioniq 5 on 8/31: $153/month, $1600 DAS. Dealer advertised a substantial discount that they honored and involved no negotiation. Easy peasy. Unfortunately contract was rejected due to negative depreciation, I didn’t catch this until next day after 8 hours of driving and being at dealership for close to 4 hours. Anyways, I had to inquire with dealership about what was going on, they never contacted me, they said they were working on it from that conversation but now I can’t get a hold of anyone: email, phone or text. Any advise? Temporary registration expires end of November and I’d really not like to have a driveway paperweight. I certainly am not driving it 4 hours to dealership myself.
Timeline:
-8/31: signed contract
-9/16: called Hyundai Finance who confirmed there was no active contract. Emailed dealership to ask if contract was rejected
-9/19: talked to finance person that wrote up contract that. He said he would get to working on it, as it did reject
-9/24: gave a follow up phone call direct to finance person, no answer, left voicemail. No response has occurred
-9/27: sent email to Internet specialist (who was responding from past emails) asking for update and if a manager could contact me. No response has occurred
-9/30: sent a text to the number that a couple of different people from dealership were texting me from, figuring someone would answer. As of this post, 3 hours after text, still no response.
I’m in Wisconsin and dealer is in Illinois.
I’m simply at a loss at how nobody from this dealership will talk to me. They don’t have staff listed on their website so I can’t directly get a hold of anybody.
What is the dealer group ? I would reach out to their corporate contacts and also, involve Hyundai financial on this as well. There is no such thing as a free car. Trust me, the last thing you want is bite on your credits ass cheek that leaves mark for 7+ years.
Im hoping you do have copies of all documents that you signed. Get Hyundai corporate involved and hopefully they are able to get you a quick resolution.
Yep, got everything. When I looked at my copy of everything the next day that’s when I noticed the negative depreciation and anticipated it being rejected, just not anticipating being ignored.
I am probably going to reach out to Hyundai by week end to see if they have anything to say. Not banking on anything, but currently sitting in an island and have to attempt some kind of life preserver
I was thinking about this in my nightly dog walk, is it all possible they could purposely pushing this to next month because of new quarter to pad numbers right away? It’s a bit of a conspiracy, but not understanding bonuses and all that in this industry it was just some kind of straw to grasp at.
This. Email everyone you can find on Corporate website. At the very least you are establishing a good paper trail for when dealership employees you have contacted can’t cover their mistakes anymore. I wouldn’t put it above a dealership employee (or really anyone in any profession) to lie to try and avoid getting fired.
I wonder if the dealership is just pushing off taking the huge write down on this vehicle. Obvious move for dealership is fix the deal which shouldn’t be that expensive for them (assuming you would agree to new paperwork with same payment). But perhaps, and hopefully someone here knows, Hyundai won’t allow them to write a lease on a vehicle with this many miles.
I’m which case they might also be able to make you drive the car back but that adds a lot of additional miles to the car which would further reduce its value. Or they can spend a some crazy money getting it towed back to the dealership.
