That’s above and beyond. Plenty of us have worked a deal only to find some last minute BS added sometimes after dragging yourself down to dealer or a GSM cancelling a deal because “it’s too cheap” this isn’t what happened here , most likely broker got wrong info from dealer. Brokers have a job and it’s not “helping clients” it’s providing a clear and transparent deal. Is it disappointing? Sure , but Mistakes happen.
Not borderline. I’m aware this is more of a personal issue.
If it does come down to this, understand that the credit bureaus view multiple credit hits within a limited period when shopping for car and home loans to be one inquiry. There’s really nothing to worry about there.
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You’re right on this and that’s fair. Hopefully we can come to an agreement on terms moving forward.
This is a waste of a read unless op corrects original post to reflect what the broker actually offered. It’s not until you read the ‘oops’ part of the op’s story that you realize the broker offered to refund the fee.
Click-edit-save.
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I’ll update. The broker didn’t offer a refund when I originally asked the question.
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Why make this post before letting the broker remedy the situation?
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I think Mars7 wanted to know what reasonable options/suggestions when the broker does respond
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Thank you all for the feedback so far. It’s been helpful with communicating with the broker.
The broker reached back out and said the $530 was the best they could do but changed the deal from sign + drive to 1st month payment upfront.
After asking for a partial refund on the broker fee. They came back to the $530/month with $0 out of pocket. Just the broker fee and shipping cost.
I do recognize this is over 10% off the vehicle and about $4000 cheaper than any local dealer.
First time working with a broker. Not to sure about the overall experience. I’ve usually been able to lease cars at a decent price solo. I just didn’t have the time this time around.
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It stinks you had a bad experience with a broker. While it does royally suck that your Durango didn’t qualify for the vin specific $3,500 rebate, I’m sure the broker didn’t do this intentionally. At the end of the day, you got the car for $4,000 cheaper than anywhere else. Enjoy your new Durango!
So you are going to pay $1,342 more than the original deal and he is still charging you his fee? ((530-478)x36) - 530?
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If I take the deal…yes. It’s actually $1,872 difference. The original deal was supposed to be sign and drive.
I haven’t looked at any of the numbers but $530 per month on a Durango GT seems expensive.
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He knows you’re gonna fold and sign the deal.
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Tell him to refund the fee and if he doesn’t just post who he is on the forum. It would be more detrimental than him just refunding you
Even I think you’re going to fold and sign at this point.
The broker won and you lost hard.
The fact you haven’t posted who it is by now says it all.
This seems very odd, they came back with 1st due but still the broker fees applies. Op asked for waiving broker fees, deal became $0 due but still the broker fees applies.
Seems like brokers still negotiating the deal with the dealer for the OP and the OP is still brokering deal with broker.
@Mars7 Next time make sure you go over the brokers review pages before hiring one. This is not how so many of the old school reputable brokers here work.
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Walk away. Request your refund. Chargeback on your card if not. Name and shame.
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Since your obv set on a Durango, imo the broker should throw their fee in on this one.
Part of me does wonder if the dealer lied or misinformed the broker of having a vin that receives the $3500 incentive.
Are you really a hackr if you haven’t been lied to by a CDJR dealer?
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Thanks, everyone, for the replies and feedback. I did review @AutoCompanion ratings before deciding to work with them. I’ll take ownership for not paying closer attention to the warning signs from the start.
My initial inquiry clearly outlined my request for a specific trim (GT Plus). I was only interested in a vehicle that qualified for the $3,500 bonus cash, $1,500 lease conquest, and my $1,000 private offer. With the discount, stacked rebates, 60% residual, and a .00149 money factor, this would have been a very attractive lease on a mid-sized SUV.
From the time I paid the broker fee, it took four days just to receive the credit application. That should have been the first red flag. I tried to stay optimistic, but things only got worse. In the end, we unfortunately couldn’t come to an agreement.
To their credit, they did the right thing and processed a prompt refund. I wish them nothing but success moving forward and hope this serves as a learning experience for all parties involved.
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