BMW lease transfer question ( Transferor )

Hello,

I am taking over a BMW lease at California and currently stuck in stage 2 of the process. I just called BMWFS for status and they told me the lease holder has some kind of mistake on document related to something in " Odometer original form ". He mailed a revise but had the same error again.
If anyone have transferred out a BMW lease, can you help me here I am just trying to figure out what could went wrong and get some answers hoping to help the transferor. Thanks

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