I was at a Socal dealership trying to work on a quote for a 2021 DEMO GLA.
This is a dealership I’ve worked with before so they’re aware of the MSD process.
The initial quote from the salesperson was able to add in the MSD. However when it came to the finance guy he’ll put it in which reflected the quote with the MSD but when he clicks next to process it, it would error out saying it is not allowed on this program. Forgot the exact program number but basically it was that demo car. He thought it was weird so he tried it on another computer and it was the same issue.
They were confused as I was because they recently applied it to new cars. The were thinking maybe Mercedes aren’t allowing it on demo cars anymore.
Anybody have any concrete knowledge on this or has applied to a recent 2021 demo car?
Edit: Quick update, he’s been contacting Mercedes Corp directly and they were able to resolve the issue. Possible bug in their system that didn’t allow MSD’s on that 2021 demos