Anyone having difficulty returning their leases?

I need to return my Pacifica soon and been told that there are no pre inspection and you just drop the car. Again, not sure if they will inspect it and charge for it afterwards.

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I had issues returning mine to GM. Only the service depts open here in SoCal and they aren’t taking lease returns (supposedly the sales dept handles those). My pre-inspection was also cancelled.

GM Financial hasn’t given me instruction on how to pay for the lease extension, but it sounded like they were waiving two months’ of payment. But I hacked the Encore at $134 so it’s not a game-changer by any means :money_mouth_face:

Here is a post I came across - https://www.edmunds.com/car-news/what-to-do-if-your-lease-expires-during-the-coronavirus-outbreak.html

Also, spoke to a friend who has a repair shop. He said they are super flexible these days and if you have some damage say that you cannot fix it and ask them to waive any possible costs.

My sister’s Toyota Highlander lease was up March 31st. She scheduled her AV inspection for the week prior and they cancelled it. She called Toyota and they allowed her to extend month-to-month for up to six.

My understanding is Chrysler Capital will allow you to have the vehicle picked up from your home. You simply need to contact them. At least I know the applies to the San Francisco Bay Area.

This article could do a public service to highlight how awful US Bank on lease returns as a business practice

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Back in the old days, I used to take the easy way out and do pretty much all lease swaps. I always avoided a US Bank lease because their reputation preceded them😩.

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I’ve talked with sales managers that will lose a sale over writing up a USBank contract. They got tired of the customer blaming the dealership over the problems when it had nothing to do with them and was USBank’s problem. They decided the headache wasn’t worth a lost sale.

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Here’s a non-pandemic timeline for my '18 S90 return. I turned it in on a pull-ahead deal on 1/18/2020. I received my msd check on 2/24/2020.

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Jaguar due back May. My autovin inspection was cancelled and jaguar offered lease extension. I called chase bank through jag financial and found out I can have them come pick up the car from home. No dealerships are open near me or accepting returns for that matter. I dont know if others have this option but I would inquire.

I’ve had the same issues trying to return my GMC Terrain. In NJ only the service centers are open. They tell me to call GMF, GMF says they’ll extend it one month but won’t allow more miles, so I have no use for it. Told GMF that I don’t want that option, so they said they won’t charge me and to just return it when the dealerships open. I don’t mind that option, but I’m still paying for car insurance on it sitting in my driveway which is an unnecessary expense.

My Autovin lease end inspection was also canceled so now I’m not sure what charges GM will come up with. Car was supposed to be returned April 2nd.

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I have an S90 as well. The dealership in LA where I leased from is closed but I called and can return it to a local dealership here in OC

My biggest concern is they aren’t doing inspections prior to the turn in so I’m taking a walk around video of the car at turn in and measuring the tread.

Which one did you get yours from?

Leased it from Culver City Volvo

returning it to Volvo OC in Santa Ana

I turned in my S90 for a new S60. Pull ahead.

My salesman did a walk around, checked the tires. I filmed him doing it, pointing out the one dent, offered my tire gauge. All on video. Best I can do absent an inspection.

has anyone dealt with Ally yet? mines not til June but planning ahead. I’d rather not extend.

random question if I did have to extend I get extra mileage right? for example 833 miles each extra month if I did 10k.

You’ll need to verify that with the bank. There have been mixed reports.

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Jaguar was extending leases for 6 months and also extending mileage allowances. Information sent through Chase in the mail and also via email.

I returned my lease this past Saturday and it was quick and simple. They are also offering first two payments on next lease or finance of JLR product paid by them.

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Saw the USA Today story on Yahoo today.

https://www.yahoo.com/finance/news/car-trouble-auto-lenders-not-181601305.html

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Have a Q5 lease expired last weekend. Got inspection done, received report. Called dealership and they said they were not accepting lease back. Audi offered to extend lease, I said no and then they just asked me to keep it until dealership opens.

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